TODAY'S NEWS (more)
 |
|
|
IBM, Oracle and i-flex said the companies will collaborate to provide joint banking customers with infrastructure, services, and support for enterprise applications, core banking, and risk management.
Salesforce.com announced Salesforce Winter '07. New capabilities for embedded mash-ups, the Business Web Desktop, and AJAX user interface componentization will deliver new levels of freedom and flexibility for users.
Interactive Intelligence released an upgraded version of its contact center automation software designed to further push customer service throughout the enterprise.
Spanlink Communications introduced Spanlink Mobile Supervisor Workstation, a portable, hand-held tool that allows contact center supervisors to monitor, manage schedules, and collaborate with agents, regardless of location.
Everdream and salesforce.com announced the availability of Everdream Asset Management and Everdream Desktop Management for salesforce.com's AppExchange.
Pivotal will launch its CRM for Homebuilders in the U.K. at this years' Housebuilding 2006 event at the Business Design Centre, London, October 10 - 11.
Electronic commerce and payments leader First Data and Austin Logistics are working together to provide a complete payment risk management offering, NSF Solution. The two companies have completed the integration of Austin Logistics' NSFGuard payment risk solution with First Data's Payment Defender risk decisioning platform.
Service Strategies announced that FileNet and Nokia were presented with Services Excellence awards by The Association for Services Management International (AFSMI).
Alcatel and Amdocs announced that they have been selected by Telekom Austria to deploy an integrated fulfillment solution to enable Telekom Austria to launch next generation services quickly.
The TAS Group and salesforce.com announced the extension of The TAS Group's Dealmaker for AppExchange to support Target Account Selling.
|
| CRMAdvocate Stock Index |
| CRMSI | 54.29 |  | 0.57% |
| Dow Jones | 11,865.25 | | 0.22% |
| Nasdaq | 2,320.03 | | 0.49% |
| S&P 500 | 1,352.88 | | 0.21% |
| Top Gainers |
| Convergys | 21.05 | | 0.66 |
| Amdocs | 40.37 | | 0.38 |
| SAP | 50.84 | | 0.34 |
| Top Losers |
| eLoyalty | 17.5 |  | -0.55 |
| Rainmaker | 5.74 | | -0.19 |
| ICT Group | 34 | | -0.17 |
| Complete Stock Index |
| As of close 10/10/06 | |
|
GET YOUR OWN COPY OF CRMAdvocate
|
Read Less. Know More. Still reading a forwarded copy?
CRMAdvocate is everything you need to know about CRM because we do the hard work for you consolidating over 40 sources of CRM knowledge into one, easy to read format.
- Click here for your free newsletter subscription.
|
|
|
|
| |
| (Feature)
November 13th-14th, 2006: West Coast - MarketingSherpa Business-to-Business Demand Generation Summit - MarketingSherpa's B-to-B Demand Generation Summits 2006 - Network with 500 B-to-B marketers & discover their best demand generation tactics.
|  | | October 17 - 19, 2006: Services Industry Summit - Successful Strategies for Service Innovation - Las Vegas, October 17 - 19, Paris Hotel. Learn how world-class organizations are improving their service operations. Presenting organizations include EMC, FileNet, Rockwell Automation, Sage Software, Sony Electronics, and others. Optional pre-conference workshops will also be held. Visit www.servicestrategies.com or call 858.674.4864.
| | | October 17 - 18, 2006: Professional CRM Certificate Program - Get CRM Certified(tm). Attend a fall seminar to receive a Certification in Applied CRM Strategy, based on Paul Greenberg's the best-selling book "CRM at the Speed of Light" and endorsed by Rutgers University Center for CRM Research, CRMGuru.com, the National CRM Association and GCCRM. 20% discount until September 30th.
| | | October 22-24, 2006: Contact Center Summit Fall 2006 - The Contact Center Summit Fall 2006 is a unique event created specifically for senior contact center, call center and customer service executives across all major industry sectors. Over three days and two nights, the Summit provides several opportunities for you to interact with senior officers from Global 2000 corporations across North America.
| | | October 23-24th, 2006: East Coast - MarketingSherpa Business-to-Business Demand Generation Summit - MarketingSherpa's B-to-B Demand Generation Summits 2006 - Network with 500 B-to-B marketers & discover their best demand generation tactics.
| | | October 23rd-25th, 2006: ICCM Canada Conference & Exposition - The ICCM Canada Conference & Exposition has become the annual event for business leaders to network and share insights to make their organizations more effective, and for contact centre professionals to discuss the latest issues with people who share the same concerns, interests and ambitions. You will have the opportunity to ask questions, listen to new ideas, seek out-of-the-box solutions, and become part of a network community that will last long after you return to the office.
| | | October 30th - November 2nd: Developing & Marketing Telecoms To Business Customers - Through operator case studies and expert presentations, you will discover how to develop and market competitively priced, innovative and customised FMC, HSDPA and all IP converged services and solutions that effectively facilitate and enhance the operational processes of your business customers. The conference will also address how operators will have to evolve their organisations, especially the customer care and sales departments, in response to increasingly complex and personalised product and service portfolios.
| | November 1 - 2, 2006: Professional CRM Certificate Program - Get CRM Certified. Attend a fall seminar to receive a Certification in Applied CRM Strategy, based on Paul Greenberg's the best-selling book "CRM at the Speed of Light" and endorsed by Rutgers University Center for CRM Research, CRMGuru.com, the National CRM Association and GCCRM. 20% discount until September 30th.
|
|
|
|
"OUR TAKE"
Events 
WEBCASTS (more)