Centergistic Solutions announced the availability of Communications Cost Management as an added module to its AgentView Enterprise 4.0 performance analytics. The Communications Cost Management (CCM) module will enable managers to add dimension to their analytics by adding metrics that reflect outbound, ACD/non ACD call usage and costs by group and by individual agent.

Syntora has been acquired by a wholly-owned subsidiary of Voice Print International. The acquisition will enable Voice Print to further enhance its Activ! Performance Suite of contact center solutions.

NICE and Avaya announced the expansion of their global relationship to encompass the distribution of workforce management software from IEX Corporation, a subsidiary of NICE.

Infopia announced the availability of Infopia's Marketplace Manager solution suite for salesforce.com's AppExchange - helping merchants transform their online sales transactions into true relationships.

Mercury Interactive announced that SAP will resell Mercury Quality Center in the U.S.

Xoetrope announced the immediate availability of CarouselCRM, the Rich Client CRM system which works in conjunction with SugarCRM. CarouselCRM provides a user interface, allowing access to data in existing SugarCRM databases. CarouselCRM speeds up browsing and data entry, and enables off-line usage that allows users to take their CRM data on the road.

Intervoice has announced that Vodafone Fiji has chosen to upgrade its existing pre-paid platform to Intervoice's Intelligent Network (IN). The new contract will provide additional capacity to accommodate expected growth in the operator's prepaid subscriber base and enable Vodafone Fiji to support a wider range of prepaid services.

Soffront announced that Excel Energy Technologies has implemented Soffront CRM as a hosted application to improve customer service and better track customer information. Excel provides a fully-integrated enterprise system to manage and monitor key equipment such as HVAC, refrigeration, and lighting at hundreds of sites for national chain businesses.

Sphere Communications announced that it will unveil unified communications on next generation IP phones providing flexible and powerful communications call controls, unified communications services, high quality video, and Internet/intranet information to new micro-browser based IP telephones from Aastra, Polycom, and integrated IP video phones from Tandberg.

SupportSoft announced that Slovenian service provider AMIS has purchased SupportSoft ServiceGateway software to provide service verification and remote customer premises equipment (CPE) management capabilities for their newly-launched DSL service based on local loop unbundling in Slovenia.