TODAY'S NEWS (more)
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Oracle announced plans to enhance its Oracle Fusion Middleware offerings through the acquisition of Sunopsis, a leading provider of heterogeneous data integration products. Sunopsis offers best-of-breed products for data integration through its high performance "Extract Load Transform" (ELT) architecture and its support for a broad range of data sources and target systems. Financial details were not disclosed.
Salesforce.com announced Apex, the new multi-tenant programming language and platform. Apex will empower customers, partners and developers with the same language and platform that have allowed salesforce.com to build its on-demand service. Apex code and applications will run on salesforce.com's service, freeing businesses from the burden of buying and deploying complex software infrastructure.
ClickSoftware Technologies has introduced a portfolio of Consulting Services to augment its popular ServiceOptimization Suite of software solutions.
ATG announced it has completed its acquisition of eStara, a privately held company based in Reston, Virginia. ATG announced a definitive agreement on September 19, 2006 to acquire eStara in a stock and cash merger transaction. ATG acquired eStara for consideration consisting of approximately 15.3 million shares of common stock and $2.0 million in cash.
CDC Software announced that it has acquired MVI Technology, a provider of Real-Time Performance Management (RPM) solutions and services specialized for the unique requirements of the food and beverage, pharmaceuticals and chemicals industries. The acquisition is structured with a 3-year earn-out for the MVI management team which will remain with CDC Software.
MRINetwork selected Citrix GoToMeeting Corporate now with Citrix GoToWebinar to communicate more effectively with its 1,100 global franchises. With this solution, MRINetwork is able to conduct both large-scale Web events with GoToWebinar and small group online meetings with GoToMeeting on-demand with remote teams and stakeholders.
Selectica launched its Contract Life- Cycle Management Knowledge Center. The online center serves as rich repository of essential resources for contract management professionals and features analyst reports, white papers, blog and other third-party insights into the key issues driving the contract management industry.
ServicePower announced that its Software Division has signed an agreement with GasForce to provide its intelligent service chain optimization solution to schedule 300 mobile service engineers.
NICE announced that it has received a follow-on order for its smart video solutions to help secure the Eiffel Tower. With distributed digital video security solutions and advanced video analytics, NICE helps streamline security operations and protect the Eiffel Tower, enabling site managers to identify risk, make optimal decisions, and take action that improves security.
eOn will showcase its two latest IP communications solutions at the Internet Telephony Conference & Expo West 2006, October 10-13, at the San Diego Convention Center.
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| CRMAdvocate Stock Index |
| CRMSI | 53.90 |  | 1.11% |
| Dow Jones | 11,857.49 | | 0.36% |
| Nasdaq | 2,314.34 | | 0.92% |
| S&P 500 | 1,351.79 | | 0.45% |
| Top Gainers |
| salesforce.com | 40.42 | | 1.24 |
| Interact Intell | 15.9124 | | 1.17 |
| ICT Group | 33.2 | | 1.15 |
| Top Losers |
| Pegasystems | 8.95 |  | -0.34 |
| Verint | 30.44 | | -0.32 |
| Astea | 4.85 | | -0.24 |
| Complete Stock Index |
| As of close 10/06/06 | |
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 White Papers (more)
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Customizing Microsoft Dynamics CRM for Complex Field Service and Sales Organizations - Microsoft Dynamics CRM software is the fastest and easiest way to customer relationship managemetn (CRM) capabilities to any organization that uses Microsoft Office programs or the Microsoft outlook messaging and collaboration client. Because it was designed to partner with Outlook, Microsoft CRM delivers lower training cost, broader user adoption, less application-switching, higher productivity and and incredibly rapid impact on investment.(Microsoft)
|  | | Seven Actionable Tactics for Critical Contact Center Improvement - In this white paper, Tim Montgomery, founder of The Service Level Group and Certified Associate of the International Customer Management Institute (ICMI), shares a career worth of valuable research to help your organization take its contact center to a more customer-centric level.(etalk)
| | | A Strategic Guide to Self-Service for the IT Help Desk - Self-service support can be a make-or-break proposition. A self-service strategy that is properly developed, tested, implemented, and managed over time can add remarkable business value through saved costs and improved employee productivity.(Pete McGarahan)
| | | Contact Center Manager KPI Survival Guide - Contact center managers are confronted with volumes of data and dozens of reports generated by automated and manual systems and processes. They may have a surfeit of metrics, but lack the fundamental information needed to manage their operating environment. Too often contact centers have no way of systematically measuring and communicating how well internal and coprorate objectives are being met and identifying where change is required.(DMG Consulting)
| | | Defining CEM - Wen Joe Wheeler and Shaun Smith wrote "Managing the Customer Experience - turning customers into advocates" in 2001, they did not realize that it would help to stimulate a worldwirde interest in CEM that is growing all the time. For example, a 2005 Forrester survey found that 83% of executives considered customer experience to be more important than in the previous year. This year the figure is even higher. The question is why has CEM become such an issue for organizations.(GCCRM)
| | | Marketing Automation: The New Automation Frontier - Marketing, it's show time. Finance was automated in the 1960s, HR in the 1970s, manufacturing in the 1980s, and sales and customer service in the 1990s. This is the decade for marketing automation.(MarketingCentral)
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