RWD Technologies (RWD) announced the release of a new suite of services designed to help companies maximize their Customer Relationship Management (CRM) investment while improving their overall customer experience.

Metrix announced that they have launched a new blog discussing the service management industry as well as other related topics. The blog is located at http://www.metrix.com/blog.

Parature announced that the company will be showcasing its Campus Support Solution at the EDUCAUSE 2006 conference, being held October 9-12, 2006 in Dallas, Texas. In use at over 100 educational institutions, Parature's Campus Support Solution enables support personnel to assist students, faculty and staff on campuses including Florida State University, Indiana State University and The Wharton School of the University of Pennsylvania.

How do you deliver a customer experience that is so different and unique that it actually brings in new customers and profit? In a recorded webinar released by Cincom Systems (www.cincom.com/jeannebliss), customer experience veteran and author Jeanne Bliss provides leaders with the tools and information to begin to overcome organizational inertia and deliver a meaningful customer experience and corporate culture to sustain it.

Witness announced the second phase of its ongoing global Workforce Optimization (WFO) Seminar Series. Now in its third year, the North American road show includes complimentary, one-day events in such cities as Atlanta, Charlotte, Columbus (Ohio), Dallas, Long Beach, Philadelphia, Phoenix, Seattle, Tampa and Vienna (Virginia).

Answerthink announced today that Precimed has gone live with EzMed, a mySAP All-in-One solution from Answerthink that is preconfigured with best practices and functionality specifically for growing medical device manufacturers. The solution will be hosted for Precimed by SAP Managed Solutions under a 36-month contract.

Callidus Software announced that Thrivent Financial for Lutherans has selected Callidus' TrueComp Manager and TrueInformation software modules to automate the organization's administration, reporting and analysis of incentive compensation.

Pivotal announced that medical device manufacturer Lake Region Manufacturing is using Pivotal CRM to help deliver superior customer service and drive significant cost-savings throughout their business.

InfoNow and salesforce.com announced that InfoNow's suite of on-demand channel visibility solutions are now available on salesforce.com's AppExchange and can be integrated directly by customers into their Salesforce implementations.

The Service & Support Professionals Association (SSPA) and J.D. Power and Associates announced the availability of the enhanced version of the J.D. Power and Associates Certified Technology Service & Support program. The program, launched last year, evaluates and recognizes companies that provide outstanding customer support services with the highest levels of customer satisfaction.