 |
|
9/20/06 - A New Type of Suite
In the past, common thinking describes a suite solution as a portfolio of applications available from a single vendor. One reader suggested that we need to broaden our definition of suite solutions.
He writes, "A suite does not necessarily mean that you have a single-vendor solution. For example, when Microsoft finishes re-coding the Great Plains program in .NET so that it becomes part of the CRM product, then I would consider that a suite. The suite would consist of modules sharing a single database and single code base, covering sales, support, marketing, general ledger, AP, AR, etc.
The Microsoft example with Great Plains still fits in the single vendor category but what about the ecosystem created by Salesforce's AppExchange? That involves countless companies adding functional extensions to the core Saleforce offering. Maybe we shouldn't count the suite solution as out of favor forever.
Gary Lemke, Publisher
(Share your thoughts)
|
|
TODAY'S NEWS (more)
|
|
|
Aspect Software announced the general availability of Aspect Quality Management 2.5.1, a solution that simplifies the call recording and quality management process. The latest release of Aspect Quality Management includes a tight integration with Aspect Spectrum ACD.
Loyalty Lab announced that The Nederlander Organization has tapped Loyalty Lab's platform for the first centralized customer management and loyalty programs for fans of Broadway and other live performances.
NextNine introduced its NextNine Service Automation (NSA) ECOSYSTEM EDITION at the S-Business Education Summit and Expo in Orlando. NSA ECOSYSTEM EDITION offers a suite of products and solutions, and represents the evolution of the company's support automation suite.
EasyLink Services announced it will provide its financial industry solution set on the BT Radianz Network.
Amdocs announced that Cable One has extended its relationship with Amdocs for another three years. Amdocs will continue to provide customer management and billing solutions to help Cable One offer innovative, reliable services and responsive customer support to its 720,000 subscribers.
Echopass and salesforce.com announced the availability of the Echopass Telecenter application for salesforce.com's AppExchange.
Nomis Solutions announced the delivery of its Nomis Price Optimizer Suite 3. The solutions help maximize profits, while maintaining market share and revenues by utilizing customer response data to tailor pricing by product and customer segment.
Sig-Tec Corporation CEO Thomas Hoghaug and CTO Robert Hoghaug will announce Sig-Tec's Enterprise Level Convergence Software solution at ASIS International, 2006. Implementation of Sig-Tec's Enterprise Level Convergence Software solution aims to make corporate security departments faster, stronger and more efficient while adding cost savings to the bottom line.
InQuira announced that 3M has selected InQuira's knowledge management and intelligent search solution to support data management for 3M customers and employees.
Teradata announced the availability of Teradata Warehouse 8.2, a suite of software, hardware and consulting services, that builds on capabilities to infuse real-time intelligence into front-line operations, customer service and strategic planning supporting both strategic decision-making and thousands of daily operational tasks.
|
| CRMAdvocate Stock Index |
| CRMSI | 52.41 |  | 1.15% |
| Dow Jones | 11,614.64 | | 0.91% |
| Nasdaq | 2,255.48 | | 1.62% |
| S&P 500 | 1,327.09 | | 0.82% |
| Top Gainers |
| Oracle | 18.0905 | | 1.58 |
| NCR | 37.56 | | 1.39 |
| SAP | 49.23 | | 1.28 |
| Top Losers |
| eLoyalty | 18.27 |  | -0.76 |
| Teletech | 15.57 | | -0.45 |
| Astea | 4.14 | | -0.15 |
| Complete Stock Index |
| As of close 09/19/06 | |
|
GET YOUR OWN COPY OF CRMAdvocate
|
Read Less. Know More. Still reading a forwarded copy?
CRMAdvocate is everything you need to know about CRM because we do the hard work for you consolidating over 40 sources of CRM knowledge into one, easy to read format.
- Click here for your free newsletter subscription.
|
|
|
|
| |
| (Feature)
November 12th-14th, 2006: SSPA Services Leadership Conference - Services are a key driver of customer success. To continue to succeed, a company's service capabilities must evolve to an entirely new level and this change must be driven from the top. Begin the journey by attending the Service & Support Professionals Association's (SSPA's) Services Leadership Conference, Nov. 12 - 14. For top-level service and support executives, the event offers 9 content tracks: Process, Strategy, Products, Skills, Consumer, Converged Services, Services Marketing and Innovation, Sales, and Tools and Technology. All designed to help you deliver maximum financial performance and ongoing customer success .
|  | | September 25th-27th, 2006: The 8th Annual Conference for Help Desk Professionals - Would you like to learn how to transform your Help Desk into a Service Desk, gain skills that will contribute to both your personal and professional development, and hear proven case studies that put theory in practice, AND do all this at a fabulous hotel on the Riverwalk in San Antonio? The 8th Annual Conference for Help Desk Professionals September 25-27 is where you can do all that and more. For more information, please visit our website at www.helpdeskconference.com or call us at 425-398-9292.
| | | October 3rd-5th, 2006: Marketing Mobile Services - Targeting, marketing and delivering consistent customer experience to maximize AR
| | | October 10th-13th, 2006: INTERNET TELEPHONY Conference & EXPO WEST - Call Center 2.0 co-located with the 14th INTERNET TELEPHONY Conference & Expo that will be coming to San Diego on October 10-13, 2006 at the San Diego Convention Center. Call Center 2.0 is expected to attract an estimated 1,900 attendees with an overall conference of 9,000 attendees.
| | | October 17 - 19, 2006: Services Industry Summit - Successful Strategies for Service Innovation - Las Vegas, October 17 - 19, Paris Hotel. Learn how world-class organizations are improving their service operations. Presenting organizations include EMC, FileNet, Rockwell Automation, Sage Software, Sony Electronics, and others. Optional pre-conference workshops will also be held. Visit www.servicestrategies.com or call 858.674.4864.
| | | October 23-24th, 2006: East Coast - MarketingSherpa Business-to-Business Demand Generation Summit - MarketingSherpa's B-to-B Demand Generation Summits 2006 - Network with 500 B-to-B marketers & discover their best demand generation tactics.
| | | October 23rd-25th, 2006: ICCM Canada Conference & Exposition - The ICCM Canada Conference & Exposition has become the annual event for business leaders to network and share insights to make their organizations more effective, and for contact centre professionals to discuss the latest issues with people who share the same concerns, interests and ambitions. You will have the opportunity to ask questions, listen to new ideas, seek out-of-the-box solutions, and become part of a network community that will last long after you return to the office.
| | October 30th - November 2nd: Developing & Marketing Telecoms To Business Customers - Through operator case studies and expert presentations, you will discover how to develop and market competitively priced, innovative and customised FMC, HSDPA and all IP converged services and solutions that effectively facilitate and enhance the operational processes of your business customers. The conference will also address how operators will have to evolve their organisations, especially the customer care and sales departments, in response to increasingly complex and personalised product and service portfolios.
|
|
|
|
"OUR TAKE"
Events 
WEBCASTS (more)