ATG and eStara announced that the two companies signed a definitive agreement for ATG to acquire eStara in a stock and cash merger transaction. Under the terms of the agreement, ATG will acquire all of the outstanding common stock, preferred stock, vested and unvested stock options of eStara for approximately 15.3 million shares of ATG common stock, $2.0 million in cash, and up to an additional $6.0 million in earn-out potential, which implies that the total transaction is valued at up to approximately $48.3 million based on the closing sale price of ATG's common stock as reported on the NASDAQ stock market on September 18, 2006.

KANA announced that AnswerPro has implemented KANA Response and KANA Response Live, KANA's eService solutions for e-mail response management, live chat and Web collaboration. As a result of the deployment, AnswerPro has empowered its customers to contact the company through their channel of choice, while ensuring that inquiries are resolved quickly and accurately, regardless of channel.

Interactive Softworks and Cincom Systems are working together to provide large contact centers with a contact center solution using a service-oriented architecture (SOA) platform.

Rainmaker Systems announced the completion of its acquisition of the assets of privately held ViewCentral, a provider of enterprise training and marketing program management solutions that generated approximately $3.8 million in revenue in 2005. The all-stock transaction, which closed on September 15, 2006, is valued at approximately $4.3 million and marks Rainmaker's fourth acquisition in two years.

Leveraging volumes of survey questions and critical data elements across several different industries, Amae Software now offers an extensive library of proven questions and survey structures to ensure positive customer impact and unprecedented value.

Cynapse releases cyn.in exclusively to Web 2.0 and Enterprise 2.0 market experts and bloggers. Along with a complete demonstration of the capabilities of cyn.in, bloggers will receive a fully functional 6 month, 20 user subscription.

NextNine introduced its NextNine Service Automation (NSA) ECOSYSTEM EDITION at the S-Business Education Summit and Expo in Orlando. NSA ECOSYSTEM EDITION offers a suite of products and solutions.

Corda Technologies announced the launch of a new CSS solution. CenterView dashboards will deliver greater business performance management for service organizations. Corda's CSS solution tracks KPIs like contract renewals, customer satisfaction, service penalty payments, bug rates and backlog in the standard configuration.

VoiceLog LLC announced the availability of its Email Notification service for Third Party Verification. The new Email Notification enhancement is an automated service that immediately emails clients when verification for their subscribers does not occur.

TeleTech Holdings announced that a consumer products companies has signed an expanded agreement with TeleTech to consolidate all of its Brazilian customer management programs. In addition, TeleTech will build and manage the client's multidivisional consumer database.