FrontRange Solutions announced the general availability of the latest version of HEAT Service & Support, a customizable Help Desk and external customer support tool that logs and tracks issues through completion. The newest feature to HEAT is the Call Logging Dashboard, which provides a one-stop location for common views and metrics. The new dashboard allows individual users to add hyperlinks to personal call groups, allowing for quick access to incident records based upon commonly used search criteria.

UncommonGoods, an online retailer that sells creative, high-quality merchandise, has selected UniPress' FootPrints. The retailer is using the web-based system to centrally manage multi-channel support, enabling customers to submit requests via phone, email, and the Internet. The company is on pace to log more than 48,000 customer service requests in 2006.

The Building Commission of Victoria Australia has chosen the ViryaNet solution to manage customer interactions associated with residential and commercial building matters. The Building Commission, located in Melbourne, is a statutory authority that oversees the building control system in Victoria, and regulates building practices. Each month, approximately 2000 cases originate from customers who have questions about building matters.

ClickSoftware Technologies announced a new licensing and service agreement with the Chubb Group of Insurance Companies, a provider of personal property and casualty insurance. Chubb Group has purchased both ClickSchedule and ClickAnalyze to help the company schedule appraisals for its homeowners insurance customers.

Acxiom Corporation announced the two companies intend to jointly market Acxiom's real-time customer view within SAP's multi-channel CRM solution, mySAP Customer Relationship Management. SAP clients and prospects can leverage Acxiom's AbiliTec customer data integration technology and InfoBase products to maximize their marketing and sales dollars.

Customer Relationship Metrics announced today that it will deliver a webinar series to educate the industry on best practices of surveying and measuring satisfaction with Agents, the Contact Center, and the Company. A key barrier to implementing best practices is the understanding that research is a science which technology must support. In the series Metrics, will share findings from 13 years of experience conducting real-time immediate post-call surveys in contact centers.

Eloqua announced the Summer 2006 release of Eloqua Conversion Suite, an integrated demand generation platform. The new release optimizes sales lead creation, conversion and management with interactive and direct marketing tactics, behavioral analytics and marketing automation. The Summer 2006 release of Eloqua Conversion Suite will be available on July 31, 2006.

Service Strategies Corporation announced details on the Services Industry Summit - "Successful Strategies for Service Innovation" to be held October 17 - 19, 2006 in Las Vegas, NV. The event will include presentations from industry leading technology companies such as EMC, FileNet, Rockwell Automation, Sage Software, Sony Corp., and others.

NJ TRANSIT customized Salesforce Service and Support implementation using salesforce.com's AppExchange. The integration of multiple customer contact points helps NJ TRANSIT provide more timely and consistent customer service. With this on-demand service NJ TRANSIT, New Jersey's public transportation organization, has increased customer response time, improved customer satisfaction and delivered faster, more accurate reporting on its customer service operations.

LexisNexis announced it will open a new training centre for InterAction users in London. The new London facility will hold InterAction 5.5 classes that provide end-user training and bespoke training programs. The CRM solution for relationship-based organisations and professional services firms, InterAction helps professionals create the Relationship Intelligence they need to uncover new business opportunities and enhance client service.