GoldMine 7.0 Corporate Edition - the latest version of the FrontRange customer relationship management (CRM) software - delivers broader integration with external systems, enhanced workflow tools and higher performance to help small- to medium-size enterprise (SME) users raise the personal productivity of their sales and marketing teams and, therefore, increase their organization's profitability.

RightNow is offering Siebel users six months of RightNow CRM for free-providing them with a compelling alternative to the uncertain future they face as a result of the proposed acquisition by Oracle. With complete marketing, sales, and service functionality provided via an on demand model RightNow delivers rapid time-to-benefit and greatly reduces total technology ownership costs.

ServicePower announced the release and availability of SERVICEPower version 6.2. SERVICEPower version 6.2 provides additional scheduling capability, which allows jobs associated with one another to be grouped together on the schedule; for example, all jobs to be carried out at the same site can be associated and completed with a single visit by the same service technician or team.

Inova Solutions announced Inova LightLink 5.1, the latest version of its data integration software. Inova LightLink is the core of the Inova Performance Optimization Suite, and offers expanded database and XML support, providing customers with greater flexibility in managing their key data.

Tigerpaw Software has completed work on its version 10 release, Tigerpaw CRM+. Chief among the new additions are a revamped and much-improved user interface, brand new features like project management and subcontractor support, enhanced business analytics highlighted by a new dashboard, and expanded customization tools.

Interactive Intelligence announced availability of a major upgrade to its flagship IP contact center software, Customer Interaction Center. First, the release introduces a new session initiation protocol-based Interaction Media Server, which provides a dramatic increase in IP system scalability and reliability by transferring the majority of all media processing to the dedicated media server

Rogers introduced mFORMS, a wireless solution designed to help small and medium-size businesses (SMBs) leverage the latest mobile and wireless technology to increase productivity and lower costs. The mFORMS solution is built upon technology from HP, Microsoft and TrueContext. Rogers mFORMS will enable SMB field staff to convert less efficient paper and voice-based data exchanges - such as work orders - into wireless communications using their Windows Mobile-based devices as an electronic clipboard.

Data Collection Resources announced the general availability of CEMS Release 5.2. CEMS 5.2 offers intuitive new features that make managing and reporting agent performance less complex and more robust. New features include easier management of pre-recorded events, additional agent management protocol, added real-time capabilities and the addition of new management report templates to the CEMS' management reports library.

InstantService announced the release of exciting new additions to its popular chat and email management solution. New Integration Panels and more Optional Data Fields have been added to enable integrations with other applications, including CRM and knowledge base solutions.

Soffront announced a more powerful Advanced Outlook Integration Module. The Advanced Outlook Integration Module allows users to link incoming and outgoing Outlook email messages to any record within their CRM system.