Syntellect and Apropos announced that they have signed a merger agreement in which Syntellect has agreed to acquire Apropos for $2.76 per share of Apropos outstanding common stock, or approximately $50 million. The board of directors of Apropos unanimously supports the transaction, and shareholders representing approximately 42% of the outstanding shares of Apropos have agreed to vote in favor of the transaction.

Addressing the need for outbound contact centers to improve their revenue generating potential, IEX Corporation announced the introduction of the TotalView Workforce Management System for the outbound environment. The TotalView Outbound Solution applies proven inbound workforce management techniques -- forecasting, scheduling, adherence, change management, etc. -- to the outbound environment for cost savings and productivity improvements.

Witness is introducing its new workforce optimization solution - Impact 360. The solution fundamentally redefines the market landscape for contact center and workforce optimization (WFO) technology by enabling global organizations to deploy a holistic, streamlined framework and accompanying a solution set with more speed and confidence than any combination of point systems in the market.

eGain announced that StubHub has selected eGain OnDemand, the hosted version of applications in eGain's customer service software suite, eGain Service, to build a multichannel customer interaction hub. StubHub will implement eGain's software for web self-service, email management, and chat to provide an array of high-quality interaction options to its customers.

World-Class IT organizations now spend 10 percent more than typical companies, and have fully-loaded IT wage rates that are 32 percent higher than their peers, according to 2005 Book of Numbers research from The Hackett Group, a business process advisory firm.

Metrix announced that it has expanded its customer base to include Northwest Pump & Equipment. Northwest Pump has selected Metrix 4e to provide a suite of service management capabilities including: field service, contact center, contracts and warranties management, inventory and logistics, parts management, and self-service.

Talisma announced an initiative that advances the company beyond Customer Relationship Management (CRM) and into the Customer Interaction Management (CIM) market. By bringing to bear its core competencies in CIM products and services, Talisma is able to augment legacy Customer Relationship Management (CRM) systems with Customer Interaction Management (CIM) solutions.

T-Mobile Austria utilizes the new customer management solution from Chordiant Software to provide an even more focused service to its over two million customers and, as a result, reduce customer turnover.

Nortel announced two customer agreements and Wireless Mesh product enhancements designed to provide an innovative Campus Mobile Worker solution. Nortel's Campus Mobile Worker solution, which includes wireless mesh and WLAN technologies, gives on-the-go users continuous access to personnel and information from both indoor and outdoor locations, which helps to lower operational expenses, increase worker productivity, and improve customer satisfaction through faster response times.

Rainmaker Systems announced the release of LeadWorks in its contact center environment to both drive efficiencies and automate lead nurturing and management processes. The application was acquired through the recent asset purchase of LaunchProject. LaunchProject is a visionary lead management automation company, focused on giving control and visibility into the lead lifecycle management process.