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PeopleSoft Announces EnterpriseOne Rapid Start 8.11
PeopleSoft announced PeopleSoft EnterpriseOne Rapid Start 8.11. Designed for small to mid-size manufacturers, PeopleSoft Rapid Start combines PeopleSoft EnterpriseOne applications, consulting, education services, hardware and financing into an enterprise offering. The new release of PeopleSoft Rapid Start extends existing Financial, Distribution and Manufacturing functionality by providing companies with new, solutions for Human Resources (HR) and Customer Relationship Management (CRM).

ATG Closes Acquisition of Primus
ATG announced that it has closed its acquisition of Primus Knowledge Solutions following the certification of the results of the voting at ATG's special meeting of stockholders. The results of the stockholders' vote were certified today by IVS Associates, the independent inspector of elections. IVS reported that about 57% of the shares of ATG's common stock were represented at the special meeting of stockholders. Of the shares represented at the meeting, almost 39,780,000, or 94% of the votes cast, were voted in favor of the acquisition. In the merger, Primus shareholders will be entitled to receive 1.3567 shares of ATG common stock for each Primus share they hold.

Gartner Sees Shift to Bite-Sized Business Software
Companies such as SAP and IBM must break their software packages into smaller units as their corporate clients want to cherry pick them to update systems more frequently, consultancy Gartner said. With rapidly changing markets, rising competition from emerging economies and ever more demanding customers, companies need to respond swiftly with changes to their organization and approach to customers. But the software that underpins their operations has become more complex, making it harder to change once deployed, so they can find themselves stuck with a product that no longer suits their needs.

Nuasis Solution with Salesforce.com
Nuasis Corporation announced a partnership that integrates the Nuasis NuContact Center with salesforce.com's on-demand CRM application. The NuContact Center is integrated with Salesforce.com via the sforce on-demand platform and is immediately available to salesforce.com customers.

APAC Signs Multi-Year Agreement With New York Times
APAC Customer Services signed a mutually beneficial agreement with the New York Times Regional Newspaper Group, extending the partnership they established in 2002, to provide customer interaction support services to the Group. This collaboration increases APAC's service support from four to eleven of the Group's markets. APAC will support 100% of The New York Times Regional Newspaper Group's inbound customer service needs with properties extending across six states.

			Required Reading
		The Right Stuff    Business intelligence applications are moving upward and outward. Corporate executives, business unit managers, customer representatives, and now customers themselves expect quality, timely information. A roundtable discussion reveals what's top of mind in the user community. (Intelligent Enterprise) more >>
Archive of past Required Reading articles

Art.com Improves Using Soffront
Soffront Software announced that Art.com is using Soffront CRM to enhance internal communications, enforce processes and improve customer service. Soffront CRM has allowed Art.com's IT department to be much more organized and they now have a global view of all outstanding IT issues and can more accurately monitor the status of numerous projects.

Another Auto Dealer Empowered by Terrasoft CRM
Terrasoft CRM 2.8 was successfully implemented by SmartsRus. As a result of the implementation, the dealer took control over the stock and sales process, and customers loyalty.

Concerto Software Positioned in the Visionary Quadrants
Concerto Software announced it has been positioned in the visionary quadrants in Gartner Inc.'s 2004 Magic Quadrants for Contact Center Infrastructure for North America and EMEA.   (about Concerto)