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Business Objects Delivers New Retail Analytic Solutions
Business Objects announced the availability of Business Objects Retail Analytic Solutions, which enables retailers to more effectively track, understand, and manage their overall operations. The new product is part of BusinessObjects Analytics, a suite of enterprise analytics that allow organizations to better understand their operations, customers, products, and people.

Voice Automation to Help Make Votes Count in 'Decision 2004' Election
Intervoice and alliance partner Contact Solutions announced their participation in NBC News' political coverage for the "Decision 2004" election. Given the controversies in 2000 that surrounded vote counts in several states and the dramatic increases in recent voter registration, NBC News will exclusively broadcast analysis of voter procedures and facilities using a Voter Alert Line application (1-866-MYVOTE1) that allows voters throughout the country to immediately notify local polling officials about voting problems or irregularities at their local polling locations. This nationwide toll free voter alert line application is powered by the Intervoice Omvia platform and by the available, shared-service environment from Contact Solutions.

Mercom Breaks Ground With Virtual Media
Mercom Systems announced the release of Mercom Virtual Media (MVM), the next generation in removable and networked media management for call recorders, exclusively available for the Audiolog recording platform. MVM allows users to store and easily retrieve calls, complete with catalog database information, regardless of the third-party media type selected.

Ephox Unveils Support for Vignette
Ephox announced product and integration support for the Vignette family of software and solutions. Vignette solutions include content management, portal, document and records management, collaboration, and integration capabilities that drive greater business efficiency for enterprise organizations.

Fidelity Adopts Fair Isaac to Help Customers
Fair Isaac and Fidelity National Financial announced that Fidelity has signed a licensing agreement for Fair Isaac Blaze Advisor business rules technology. Blaze Advisor will enable Fidelity to improve business processes and lower costs while providing its customers with faster and more efficient customer service capabilities.

			Required Reading
		Lessons Learned by a CRM Veteran    I have spent much of the past eight years working with CRM systems and have a lot of faith in the promise of the technology. But realizing that promise requires a commitment that many companies aren't prepared to make. At a previous employer, a software development company, I was actively involved as a software engineer in three different CRM implementations, although all three used the same product. (ComputerWorld) more >>
Archive of past Required Reading articles

MaxUse and MacKAY Management USA Announce Product
MaxUse and MacKAY Management USA announced the release of IT Service Management: A Journey to Excellence. One of a series of MacKAY USA's itSM SolutionsSM-branded learning and consulting products, the course narrates challenges from real-life IT scenarios and describes how applying the principles of IT Service Management (ITSM) as documented in the IT Infrastructure Library can lessen or completely avoid the negative impact IT often has on organizations.

RightNow To Present At Networking Conference
RightNow Technologies announced that Greg Gianforte, CEO and founder, and Susan Carstensen, CFO, will be presenting at the Morgan Stanley Software, Services, Internet and Networking Conference on November 1, 2004 at 4:00 p.m. PT/3:00 p.m. MT.   (about RightNow)