ITtoolbox Survey Shows IT Budgets On The Rise
The results of the second annual ITtoolbox IT Spending Survey demonstrate that IT budgets have increased over 2003. The survey, which was sponsored by Hewlett-Packard, was conducted by ITtoolbox. The purpose of the survey was to provide insight into current and future purchasing trends of corporate IT departments worldwide. IT decision-makers were recruited directly from the global ITtoolbox network to participate in this online survey. Each participant was asked a series of questions regarding technology purchasing trends, annual budget allocations, and strategies behind IT purchasing decisions.
SalesJunction Professional Hosted CRM Announced
SalesJunction.com announced SalesJunction Professional, a new hosted sales force automation and customer relationship management service. SalesJunction Professional builds upon the company's Standard edition, which first began shipping in May 2003 and already boasts over 130 businesses as customers. SalesJunction Professional adds over 20 new features designed to increase sales force and customer support productivity, including customizable screen layouts, automated funnel management, case management and integrated email marketing campaigns.
Encyclopaedia Britannica Taps ExactTarget
ExactTarget announced that Encyclopaedia Britannica selected ExactTarget's on-demand email solutions to improve the deliverability and results of its newsletters and Britannica Store emails sent to 600,000 opted-in online subscribers and others on its proprietary email list. ExactTarget was selected from among several email service providers because of its outstanding deliverability rates, which top 98 percent, according to a study recently completed by Pivotal Veracity, an independent email delivery audit and management company. (about ExactTarget)
CW Government Travel Selects RightNow
RightNow Technologies announced that CW Government Travel has integrated RightNow Service with its innovative online travel and expense management system, E2 Solutions, launched in January 2004. RightNow Service successfully met CWGT's specifications for a web-based CRM system-including integrated web self-service/email/chat functions, agency-specific policy customization, NIST-compliant security standards and Section 508 compliance for users with disabilities-and ultimately played a key role in the company's win of the U.S. General Services Administration (GSA) eTS Travel contract. (about RightNow)
eOn Communications And ARAMARK Announce New Contact
eOn Communications and ARAMARK Parks and Resorts announced the successful deployment of eOn's Multi-Media contact center platform within Lake Powell Resorts and Marinas, located in the Glen Canyon National Recreation Area. eOn's solution for this popular vacation destination on the border of Arizona and Utah includes ACD, IVR, E-Mail and Agent Recording application modules, in addition to PBX support for administrative personnel. (about eOn)
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How to Get the Most from Your WFM System
Getting the most out of any workforce management (WFM) acquisition involves thinking through the reasons why your contact center made the purchase in the first place. Even if you were still doing things without a fully automated system , there would be several ways to optimize the process of workforce management. Read this Contact Professional article to learn more
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Archive of past Required Reading articles |
Synovate Selects SPSS
Synovate has selected SPSS as a worldwide preferred supplier of market research technologies. The recently signed global agreement names Dimensions from SPSS as Synovate's technology of choice throughout its worldwide operations. The Synovate/SPSS global agreement expands a 2002 agreement between the companies that standardizes the use of Dimensions for Web-based data collection in U.S. Synovate locations.
Unimax Inks Three Year Agreement Nortel
Unimax announced that it has signed a three-year, multimillion-dollar agreement with Nortel Networks. Under the agreement, Unimax is providing provisioning-management technologies that support Nortel Networks products. Unimax's 2nd Nature unified management technology integrates the PBX and voice mail system, eliminating the need for disparate management interfaces and providing a single access point to configuration data. (about Nortel)
E.piphany Strengthens 6.5 Suite
E.piphany announced the delivery of dozens of new enhancements to the E.piphany 6.5 CRM software suite. The E.piphany 6.5 software suite is a family of modular CRM applications that help consumer-oriented companies increase profitability by making every interaction intelligent. The E.piphany 6.5 software suite drives measurable business value by leveraging existing systems and allowing new functionality to be deployed incrementally over time.
Ryerson Tull With HP And Tidal Software
HP and Tidal Software announced that Ryerson Tull, North America's leading distributor and processor of metals, has selected an integrated software offering from the companies to automate management of its order generation, billing, invoicing and report generation applications. Ryerson Tull will deploy the HP OpenView Operations platform and Tidal Enterprise Scheduler throughout its network in the United States and Canada to enhance performance of its complex computing environment, which includes SAP Business Information Warehouse, Microsoft Windows, IBM-AIX and Linux platforms.
Banco de Espaņa Adopts MicroStrategy
MicroStrategy Incorporated announced that the Banco de Espaņa has successfully deployed the MicroStrategy Business Intelligence Platform as the reporting and analysis standard for its Risk Information Group. The Banco de Espaņa chose to deploy a data warehouse that enables employees to analyze credit risk data and run statistical reports with ease.
Epicor Gains Recognition In Technology Industry Rankings
Supply & Demand Chain Executive Magazine this week announced its third-annual listing of the Supply & Demand Chain Executive 100, which includes Epicor Software Corporation. Epicor also earned spots on the VARBusiness VAR 500 and Network World 200 listings. The 2004 Supply & Demand Chain Executive 100 recognizes solution providers that, among other things, address specific pain points in the supply chain, can demonstrate a return on investment, and have demonstrated that they will be around for the long-term. (about Epicor)
Witness Systems Is Confirmed As The Largest Provider
Witness Systems announced new research that supports the continued global priority on quality assurance initiatives, both within the contact center and throughout the enterprise. According to new research published by U.S. and U.K.-based industry analysts, more organizations worldwide are investing in software and services from Witness Systems to help improve their customer service. (about Witness)
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