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Blue Pumpkin Launches New Innovations
Blue Pumpkin introduced its suite of technology solutions, driven by customer input to solve the most pressing challenges facing customer contact centers today. The new innovations and improvements are designed to accelerate customer success with significant new functionalities, enhanced usability and lower total cost of ownership. (about Blue Pumpkin)
MicroStrategy Unveils MicroStrategy Office
MicroStrategy Incorporated unveiled a new product, MicroStrategy Office, that brings high-value business intelligence technology to users of Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook. MicroStrategy Office can expand the ranks of an enterprise's knowledge workers who can access enterprise data and enhance their work in all facets of business operations.
Astea Aids The Building Maintenance Company
The Astea UK Limited affiliate of Astea International announced that The Building Maintenance Company Limited have gone live with the integrated web and mobile capabilities of Astea's Astea Alliance suite. Being web-based, Astea Alliance will also allow Building Maintenance Company customers and, in turn, their customers unprecedented access to information, which can only further strengthen the bonds of business relationships. (about Astea)
Siebel CRM OnDemand Bolsters Growth Initiative For eTelecare
Siebel Systems announced that eTelecare International, a global call center provider and the leading call center in the Philippines, has deployed Siebel CRM OnDemand. With its deployment, eTelecare has increased sales process efficiency and forecast accuracy, resulting in gains in employee productivity, sales close rates, and revenue.
Group 1 And G.K. Management Services Enter Into Alliance
Group 1 Software announced that it has entered into a referral alliance with G.K. Management Services (India) Pvt Limited (GKM). GKM will introduce Group 1's GeoTAX tax jurisdiction assignment solution to its customers, which include some of the leading commercial entities in North America. GeoTAX is a solution that standardizes addresses and appends accurate state, county, municipal place, and special tax jurisdiction information to customer address records.
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Required Reading |
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Transforming the Customer Experience with Knowledge-Powered Service
Across industries, profit margins are being squeezed as enterprises face relentless competition and customers increasingly regard products as commodities. These market conditions are driving enterprises to distinguish themselves through the delivery of exceptional customer service in order to increase customer satisfaction and retention. At the same time, enterprises expect improvements in service to take place within the constraints of limited and diminishing budgets.
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Archive of past Required Reading articles |
Cognos And Onyx Strengthen OEM Partnership
Cognos and Onyx Software announced they have strengthened their original equipment manufacturer (OEM) partnership. Cognos ReportNet, a complete, pure Web-based enterprise query and reporting environment, will power new reporting capabilities within the Onyx Employee Portal.
Courion Wins Award
Courion Corporation announced that eWEEK, a Ziff Davis Media publication and one of the IT industry's leading enterprise IT magazines, has named Identity Management Suite a winner in eWEEK's Fourth Annual Excellence Awards program, in the Security: Authentication & User Management category. (about Courion)
Leading Gartner Content Analyst Mark Gilbert Joins Vignette
Vignette announced that it has named Mark Gilbert vice president of strategy, a role in which he will help accelerate the company's continued industry leadership. Gilbert joins the company as it builds momentum through recent strategic acquisitions, including those of portal innovator Epicentric Inc., collaboration leader Intraspect Software Inc. and document and records management pacesetter TOWER Technology Pty Ltd. Gilbert comes to Vignette from Gartner Inc., where he was vice president and research director specializing in content management, document management, document imaging, workflow and records management technologies.
Netstal-Maschinen AG Selects BackWeb
BackWeb Technologies announced that Netstal-Maschinen AG, a global manufacturing company based in Switzerland, has selected the BackWeb Offline Access Server to provide offline access to key product maintenance information to its field service reps and external partners. The BackWeb Offline Access Server was chosen to complement Netstal's document management system, allowing field service representatives to access critical product information while they are in the field and disconnected from the network.
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| Stock Index |
| RealMarket |
43.57
|
2.05%
|
| Stock Index: | Tell me more |
| Dow Jones | 10,558.37 | 0.83% |
| Nasdaq | 2,079.12 | 1.06% |
| S&P 500 | 1,150.57 | 0.76% |
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| Amdocs | 28.84 | -.07 |
| APAC | 2.96 | -.07 |
| Apropos | 6.32 | .07 |
| Ask Jeeves | 39.26 | 1.32 |
| Aspect | 16.35 | .05 |
| Astea | 3.37 | -.22 |
| ATG | 1.60 | .15 |
| AVAYA | 17.05 | .11 |
| Blue Martini | 5.25 | .10 |
| Broadvision | 6.58 | .28 |
| chinadotcom | 9.15 | .18 |
| Chordiant | 5.27 | .16 |
| ClickSoftware | 2.97 | -.08 |
| Convergys | 16.45 | .59 |
| E.piphany | 7.95 | .53 |
| eLoyalty | 6.90 | .00 |
| Epicor | 13.64 | .63 |
| eOn | 2.81 | .48 |
| FirstWave | 4.40 | .04 |
| Group 1 | 16.86 | -.13 |
| HP | 23.64 | .56 |
| ICT Group | 13.63 | .44 |
| Interact Intell | 5.54 | -.26 |
| Interv Brite | 16.83 | -.17 |
| KANA | 4.05 | .05 |
| LivePerson | 5.97 | .12 |
| NCR | 46.15 | .57 |
| NICE | 25.16 | -.59 |
| Onyx Software | 3.28 | .09 |
| Oracle | 12.77 | .19 |
| Pegasystems | 8.58 | .08 |
| PeopleSoft | 19.43 | .46 |
| Primus | 4.00 | -.16 |
| Rainmaker | 2.81 | .11 |
| SAP | 41.85 | .73 |
| Selectica | 5.47 | -.09 |
| Sento | 13.55 | -.65 |
| ServiceWare | .63 | -.02 |
| Siebel | 12.40 | .11 |
| Sitel | 2.71 | -.10 |
| SPSS | 19.96 | .86 |
| SupportSoft | 12.00 | .11 |
| Sykes | 6.52 | .36 |
| Tekelec | 18.24 | .91 |
| Teletech | 6.67 | .26 |
| Verint | 31.37 | .91 |
| Vignette | 2.24 | .00 |
| ViryaNet | 5.11 | -.05 |
| West Tel | 25.53 | .53 |
| Witness | 14.04 | .61 |
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| As of close
04/05/04
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