Oracle Ups Bid for PeopleSoft
Oracle raised its unsolicited bid for PeopleSoft to $26 per share from $19.50 per share. PeopleSoft asked its shareholders not to act on Oracle's increased bid for the company, saying its board would meet to review the new offer and make a recommendation.
Witness and BenchmarkPortal Partner
Witness and BenchmarkPortal announced an exclusive new alliance that offers organizations a view of customer interactions, from captured examples and performance evaluations through surveys indicating how customers rate their overall experiences. Witness Systems' eQuality software and BenchmarkPortal's Echo (Every Customer Has Opinions) solution combine the results of customer sales/service representative (CSR) evaluations with customer-facing survey results. (about Witness)
HP Acquires Novadigm and Consera Software
HP announced that it has signed definitive agreements to acquire management software companies Novadigm and Consera Software. Upon close, each will add automation capabilities to the HP OpenView software portfolio for unified management of the enterprise IT environment.
Sixth Edition SCP Certification Now Available
Service Strategies Corporation announced the release of the Sixth Edition of the SCP program standard. The standard is revised on an annual basis to keep pace with the continuously evolving support industry. The updated standard includes input from over forty technology support organizations around the world. (about Service Strategies)
IDC Study Says CRM Delivers Proven ROI
According to IDC's recently completed ROI study, The Financial Impact of CRM, successful CRM application implementations have yielded impressive returns on investment. The ROI study examines the financial impact of CRM applications on core business processes that contribute to an organization's success.
RTI and Help Desk Now Offer New Solution
RTI Software and Help Desk NOW have combined their applications and services to provide "Total Source" service in HDN's call centers. Utilizing RTI's CustomerFirst Enterprise Suite, HDN and RTI are offering a Business Process Outsourcing solution that utilizes HDN's Canadian Call Centers and RTI's Help Desk, Problem Resolution, and Sales and Marketing automation applications.
MOAA Selects eGain
eGain announced that the Military Officers of Association of America (MOAA) has chosen eGain Email 6.0 to process incoming member emails and provide personalized answers to their inquiries. MOAA is an independent, nonprofit organization, operating to benefit members of the uniformed services-active-duty, former and retired, National Guard and Reserve-and their families and survivors. As MOAA's membership grew and benefits-related government policies continued to change, they experienced a significant increase in the quantity and complexity of service inquiries.
FrontRange Adds New California Office
FrontRange announced the opening of an advanced development and technology center in Pleasanton, California. The new office follows other strategic corporate expansion plans, including the recently announced opening of a Shanghai office to support relationships with local Value Added Reseller (VAR) partners as part of its expansion strategy for China. (about FrontRange)
Reservoir Partners Releases Report on VoIP
Reservoir Partners announced the availability of its newest report, VoIP in the Contact Center: Convergence at Last? The report provides executives with insight and recommendations as to how Voice-Over-Internet-Protocol (VoIP) technology can be strategically leveraged in their Contact Centers and customer service operations. It also details how VoIP enables hosted, 'virtual' Contact Center solutions, and facilitates the integration of outsourced and offshore capabilities.
Blue Pumpkin Hosts Customer Advisory Board Summit
Blue Pumpkin announced that it is convening its Customer Advisory Board, comprised of some of its top global customers. The Blue Pumpkin Workforce Optimization Summit is a forum for Blue Pumpkin and its customers to shape new innovations and drive workforce optimization to center stage in the global marketplace. (about Blue Pumpkin)
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