WebEx SMARTtech Service Launched
WebEx Communications launched WebEx SMARTtech, a new communications service that uses the advanced capabilities of the WebEx MediaTone network to enable support and help desk professionals to securely service unattended systems through the Web. WebEx SMARTtech service helps companies cut the cost and time associated with delivering technical support by reducing the need for onsite visits.
GeniSys And Transact One Unveil Tools
GeniSys and Transact One announced a new business outsourcing program that allows life and health insurance companies to outsource virtually every business administration process, from new business processing and managing in-force business to customer relationship management and marketing to their existing client base. With Transact One, GeniSys has expanded its suite of outsourcing services to include an advanced sales and marketing tool that's designed to develop, execute and measure the effectiveness of marketing campaigns directed toward the existing client base.
HDI 2004 Announced
Help Desk Institute (HDI) announced that HDI 2004 -- "Where the Sun Never Sets on Service" -- will be held April 17-21, 2004 at the Gaylord Palms in Orlando, Fla. More than 1,750 service and support professionals will gather for the event. (about Help Desk Institute)
SPSS Enables Predictive Web Analysis Web Mining For Clementine
SPSS announced the immediate availability of Web Mining for Clementine, an add-on module to its Clementine data mining workbench and addition to its predictive Web analytics offerings. Unlike simple Web metrics, Web Mining for Clementine enables organizations to transform their Web data into deeper customer intelligence by providing meaningful historical and predictive insights.
MILA Implements BusinessObjects Enterprise 6
Business Objects announced that MILA is implementing BusinessObjects Enterprise 6. The Business Objects solution will help MILA improve overall efficiency, reduce turnaround time for loan approvals, and provide access to loan status information to lending partners through its extranet. With this solution, MILA expects to see a gain of between 35 and 40 percent in overall loan processing efficiency.
RightNow Solidifies Its Position
RightNow announced its 20th consecutive quarter of revenue growth and 7th consecutive quarter of cash-flow positive status in the fourth quarter of 2003. RightNow also reported a 33 percent year-over-year revenue increase for the calendar year 2003. The fourth quarter revenue grew 15 percent over the third quarter 2003 and 46 percent over the fourth quarter 2002. (about RightNow)
CSA International Chooses SAP
SAP announced that International has selected SAP Enterprise Portal (SAP EP) to support improved communication and collaboration with over 30,000 customers. CSA International chose SAP Enterprise Portal as part of an initiative to strengthen communication and collaboration between engineering and customer teams during the product certification process. SAP EP will support CSA's new release of its customer-facing portal, which allows for the review and exchange of supporting documents required for each certification project.
Edify To Present
Edify announced that Mitch Mandich, president and CEO at Edify, and Ken Waln, CTO at Edify will be among the experts speaking at the upcoming Telephony Voice User Interface (TVUI) Conference. TVUI opens Wednesday, February 4 and runs through Friday, February 6 at the Miami Hilton in Miami, Florida.
Noble Systems Expands Contact Center Technology Symposium
Noble Systems announced the first international conference for the Contact Center Technology Symposium (CCTS). CCTS demonstrates best-practices and new technologies for contact centers, showing contact center professionals how to increase their productivity and reduce costs.
Epicor Reports Fourth Quarter Financials
Epicor reported its financial results for the fourth quarter and year ended December 31, 2003. Total revenues for the fourth quarter were $44.1 million, compared with $36.7 million in the prior year's quarter, up 20%. For the year ended December 31, 2003, revenues totaled $155.4 million compared with revenues of $143.5 million in the prior year, up over 8%. (about Epicor)
|
