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Parature Releases eSurvey
Parature announced the release of eSurvey to its suite of support modules. eSurvey broadens Parature's support suite, which includes contact management, trouble ticket, knowledge base, forum, chat and reporting capabilities. By adding a new Survey module, Parature provides support professionals an automated delivery of key end user evaluation metrics, adding yet another tool for improving user satisfaction. (about Parature)
Surado CRM Offline Released
In keeping with its commitment to providing solutions that help companies know their customers and keep them for life, Surado Solutions announced the release of Surado CRM Offline, including Surado CRM Always-In-Sync. Surado CRM Offline is a single-user disconnected version of Surado CRM that allows full and complete access to customer information.
Houston Texans Score With HEAT
FrontRange Solutions USA announced that National Football League team the Houston Texans have purchased and implemented its HEAT Service & Support via partner Enterprise Computer Solutions (ECS). The Texans selected HEAT to improve IT Service Desk Management, customized reporting, and knowledge based solutions for its internal IT Help Desk. (about FrontRange)
Teekay Shipping Deploys Pivotal
Pivotal Corporation announced that Teekay Shipping Corporation has deployed Pivotal CRM. The company is using Pivotal software as part of its strategy to enhance the quality of its customer information.
Lloyds TSB Asset Finance Division Implements Witness
Witness announced that Lloyds TSB Asset Finance Division has implemented its eQuality software for use in four U.K. contact centers. eQuality ContactStore was installed to integrate quality call recording into the Division's customer service and consumer sales operation to ensure all customers receive a consistent level of high quality service. (about Witness)
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Required Reading |
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Vendors Wrangle to Control Midsize Business Market
Software vendors continue to jockey for the business of small and midsize companies, which make up the majority of the corporate population and account for a healthy percentage of IT spending. Most recently, small and midsize business (SMB) specialist Best Software announced that its parent company in the U.K., the Sage Group, was acquiring Pleasanton, Calif., software maker ACCPAC International for $110 million. Meanwhile, infrastructure software maker BEA Systems is making waves with a series of planned software packages. Learn more from this Network World article.
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Archive of past Required Reading articles |
American Suzuki Motor Corporation Relies On Hyperion
Hyperion announced American Suzuki Motor Corporation (ASMC) uses a combination of Hyperion Intelligence and the SPSS ShowCase Suite powered by Hyperion Essbase to deliver a full suite of dealer performance reports to decision-makers scattered across the United States. Hyperion Intelligence (formerly Brio Intelligence) was selected to complement the ShowCase Suite solution by delivering performance metric dashboards to decision-makers.
Texwood Industries Selects Blue Martini
Blue Martini Software announced that Texwood Industries has selected Blue Martini intelligent selling systems to improve the way it provides product information to customers and dealers of Texwood's Quality Cabinets and Woodstar Cabinets. Texwood is using Blue Martini applications to manage product information and associated media assets such as marketing copy, images, sales collateral and pricing stored throughout the organization.
RightNow Joins U.S., European Union Safe Harbor Agreement
RightNow Technologies announced it has joined with other major U.S. corporations in their participation in the Safe Harbor agreement between the U.S. Department of Commerce and European Union (EU) Data Protection Authorities. RightNow has completed its compliance with self-assessment and policy development requirements of the Commerce Department. (about RightNow)
E.piphany Achieves Profitability In Fourth Quarter
E.piphany announced results for the quarter and year ended December 31, 2003. For the quarter ended December 31, 2003, the company reported revenues of $27.3 million, compared to revenues of $22.5 million in the fourth quarter of 2002. Fourth quarter license revenues were $13.3 million and service revenues were $13.9 million, representing 49% and 51% of total revenues, respectively. Net income under generally accepted accounting principles ("GAAP") for the quarter was $413,000, or $0.01 per share, compared to a net loss under GAAP of $14.8 million, or $(0.20) per share during the fourth quarter of 2002.
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| Stock Index |
| RealMarket |
42.89
|
-1.13%
|
| Stock Index: | Tell me more |
| Dow Jones | 10,510.29 | 0.40% |
| Nasdaq | 2,068.23 | -0.44% |
| S&P 500 | 1,134.11 | 0.50% |
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| Amdocs | 28 | 0.24 |
| APAC | 2.97 | -0.01 |
| Applix | 4.16 | 0.18 |
| Apropos | 3.64 | -0.12 |
| Ask Jeeves | 21.25 | -0.8 |
| Aspect | 17.38 | -1.62 |
| Astea | 3.86 | 0.03 |
| ATG | 1.49 | -0.11 |
| AVAYA | 17.07 | -0.78 |
| Blue Martini | 5.12 | 0.11 |
| Broadvision | 6.51 | -0.14 |
| Chordiant | 5.2 | -0.23 |
| ClickSoftware | 4.15 | 0.09 |
| Convergys | 16.99 | 0.16 |
| Concerto | 12 | -0.02 |
| E.piphany | 7.21 | -0.5 |
| eGain | 3.66 | -0.14 |
| eLoyalty | 5.45 | -0.49 |
| Epicor | 15.73 | -0.27 |
| eOn | 3.95 | -0.28 |
| FirstWave | 5.56 | -0.94 |
| Group 1 | 13.12 | -1.13 |
| HP | 24.28 | 0 |
| ICT Group | 12.5 | -0.38 |
| Interact Intell | 5.59 | -0.21 |
| Interv Brite | 12.25 | -0.53 |
| KANA | 4.74 | -0.17 |
| LivePerson | 5.34 | -0.32 |
| NCR | 40.87 | 1.42 |
| NICE | 26.6 | -1.2 |
| Onyx Software | 4.05 | 0.12 |
| Oracle | 14.19 | 0.25 |
| Pegasystems | 10.75 | -0.25 |
| PeopleSoft | 22.99 | -0.04 |
| Pivotal | 2.09 | 0.01 |
| Primus | 5.95 | -0.37 |
| Rainmaker | 1.7 | 0.08 |
| SAP | 41.14 | -0.74 |
| Selectica | 4.74 | 0.03 |
| Sento | 4.81 | -0.34 |
| ServiceWare | 0.78 | -0.03 |
| Siebel | 13.51 | 0.18 |
| Sitel | 2.61 | -0.3 |
| SPSS | 22.42 | 0.67 |
| SupportSoft | 12.95 | -1.23 |
| Sykes | 8.77 | 0.06 |
| Tekelec | 18.02 | -0.01 |
| Teletech | 10.28 | -0.38 |
| Verint | 24.5 | -0.2 |
| Vignette | 2.37 | -0.11 |
| ViryaNet | 5.67 | 0.21 |
| West Tel | 25 | 0 |
| Witness | 10.47 | -0.08 |
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| As of close
01/29/04
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