ePeople Releases Teamwork 5.1
ePeople announced the release ePeople Teamwork 5.1. Without leaving Microsoft(r) Outlook(r), ePeople Teamwork 5.1 lets knowledge workers access relevant information, find help from experts, capture knowledge and work in a collaborative fashion with customers and partners.
Exstream Announces AFP Product Suite
Exstream Software announced the general availability of its AFP Studio, advanced function presentation software. AFP Studio makes it possible for legacy AFP documents to be integrated with Exstream's Dialogue enterprise personalization solution and existing operational systems for consolidation and postal savings; conversion to PDF, PCL or TIFF formats for electronic delivery; file modification to meet production processing needs; and online viewing of documents exactly as they are printed.
Reynolds and Reynolds Introduces WebMakerX
Reynolds Web Solutions provides design, development, deployment, marketing and hosting of Web-based software solutions available for automotive retailers. Built on Microsoft .NET technology, WebMakerX enables automotive retailers to drive e-commerce through consumer-facing features, administrative controls and Web site reporting and analysis tools.
Univ of Houston Students Find Answers from RightNow
RightNow announced the University of Houston has successfully deployed RightNow's knowledge base technology to ensure students find answers to their questions via phone, email and the web. UH's RightNow-powered information system has also significantly reduced the amount of time its subject-matter experts must spend answering students' questions. The system brings together common questions and answers from across UH's various departments. (about RightNow)
Delta Dental Standardizes on BusinessObjects
Delta Dental of New Jersey uses BusinessObjects Enterprise 6 to analyze key business metrics and operational data in real-time. Using BusinessObjects Enterprise 6, Delta Dental of New Jersey staff can access corporate information relating to sales, provider network, and membership information.
| | | |
Required Reading |
|
 |
| |
|
The Changing Role of the Contact Center Agent
With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? Read on to discover who the ideal agent is for these evolving responsibilities.
more >>
| |
|
Archive of past Required Reading articles |
Verizon Wireless Selects edocs
Verizon Wireless and edocs announced that Verizon Wireless has added new features and streamlined My Account- the company's online account management and customer service tool. Using edocs' software, My Account provides customers with 24x7 online access to all their billing, payment and account-related information.
SupportSoft Reports Record Results
SupportSoft reported financial results for its fourth quarter and full year ended December 31, 2003. Revenue for the fourth quarter 2003 was $15.1 million, a 28% increase from $11.8 million for the same period last year and a 12% increase from $13.5 million for the previous quarter. Revenue for the year ended December 31, 2003 was $53.3 million, a 29% increase from $41.2 million for the previous year. (about SupportSoft)
SSPA Conference@San Diego Features Two Power Panels
SSPA announced two Power Panels for the SSPA Conference@San Diego. The topics of the two Power Panels are "Understanding the Pros & Cons of Offshore Outsourcing" and "Best Practices in Acquisition Integration for Technical Support." (about SSPA)
Courion Adds Board Member
Courion announced the appointment of Stuart R. Patterson, president of ScanSoft, to its Board of Directors. Patterson brings more than 20 years of experience in the enterprise software industry to this post, lending invaluable insight as Courion extends its position as an independent vendor of self-service identity management solutions. Courion closed 2003 with more than 200 customers, and a 50 percent increase in the number of new customers over 2002. (about Courion)
Amdocs ClarifyCRM Receives Award
Amdocs announced that Technology Marketing Corporation's Customer Inter@action Solutions magazine has named Amdocs ClarifyCRM 12 as a recipient of a Product of the Year Award for 2003. Customer Inter@action Solutions(r) has been a premier publication in the CRM, call center and teleservices industries since 1982. (about Amdocs)
|
