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Blue Martini Delivers Messages@POS Solution
At the National Retail Federation's annual conference, Blue Martini announced the availability of Messages@POS, an in-store selling application for retailers. Messages@POS delivers personalized marketing messages to customers at the point-of-sale (POS) or to any interactive touchpoint throughout a store. With Messages@POS, retailers can promote cross category shopping, store events, new merchandise, and special offers.

Onyx CEO Brent Frei Plans to Transition Role
Co-founder and CEO Brent Frei has decided to transition his CEO role. Frei is expected to remain CEO and chairman of the board until his successor is named. The company also said it expects to report revenue of about $13 million and a loss of $1.3 million, excluding amortization of intangibles, restructuring and stock compensation expense, in the fourth quarter.

SupportSoft Moves Up in Ranking of World's Largest Software Companies
SupportSoft, Inc. announced its ranking on the Software 500, Software Magazine's latest annual listing of the world's foremost software and service providers. In ranking number 267 on the newest list, SupportSoft moved up 73 rankings from the magazine's previous list of one year ago. SupportSoft was among only a handful of companies in 2003 which consistently increased their revenue growth, in a year characterized by IT professionals trying to salvage ROI from software investments they had already made when big new projects were out of favor."   (about SupportSoft)

Support123 Repositions Their Role
Support123.com, has announced the repositioning of their online strategy by refocusing the firm's core competencies towards leading-edge Web Development Technologies along with other branding strategies. Support123.com was founded in 1998 to create a way to provide people-to-people on-line technical support. The service caters to businesses and individuals alike, enabling all categories of customers to reach experts easily who can help them.

eLoyalty Provides Business Update
The company expects that fourth quarter 2003 revenues will exceed its previous guidance of $12.0 million to $14 million. While fourth quarter results are still preliminary, the company presently expects that revenues will be approximately in the range of $14.7 million to $14.9 million. The improved revenue outlook is principally driven by better than expected performance at certain of the company's major accounts and securing several important new customer wins.

   Required Reading
     
Do You Know Who Your Profitable Customers Are?    Some customers are making your company more valuable while some are draining value from it. You have to know which is which. Here's three business principles to help you find your profitable customers. more >>
 
Archive of past Required Reading articles

Earnings Announcement Dates
Many of the companies in the RealMarket Stock Index have announced earning dates. Below is a summary of expected dates:

  • January 20th - Blue Martini, LivePerson
  • January 22nd - Broadvision, Kana, Witness, Vignette
  • January 27th - Interactive Intelligence, ATG
  • January 28th - Ask Jeeves
  • January 29th - Chordiant, LivePerson, Tekelec
  • February 3 - Rainmaker
  • February 4 - NICE

 
 
SRI
 
Stock Index
RealMarket 45.62 0.01%
Stock Index:Tell me more 
Dow Jones10,458.89-1.28%
Nasdaq2,086.92-0.64%
S&P 5001,121.86-0.90%
Amdocs26.26-0.36
APAC2.63-0.07
Applix3.90.05
Apropos3.8-0.04
Ask Jeeves23.831.57
Aspect17.83-0.16
Astea3.32-0.03
ATG1.77-0.02
AVAYA15.30.54
Blue Martini5.350.03
Broadvision 4.89-0.17
Chordiant5.710.15
ClickSoftware4.02-0.17
Convergys18.830.79
Concerto12.060.01
E.piphany8.370.07
eGain2.50.03
eLoyalty5.031-0.079
Epicor14.47-0.52
eOn3.94-0.02
FirstWave4.88-0.07
Group 117.93-0.32
HP24.16-0.53
ICT Group14.47-0.22
Interact Intell6.2490.079
Interv Brite 12.50.02
KANA4.082-0.138
LivePerson 5.50.06
NCR40.370.05
NICE26.69-1.31
Onyx Software 4.68-0.15
Oracle14.17-0.07
Pegasystems9.18-0.11
PeopleSoft22.67-0.5
Pivotal2.080
Primus6.81-0.16
Rainmaker1.460.02
SAP44.36-0.91
Selectica4.60
Sento4.90.08
ServiceWare0.79-0.01
Siebel15.25-0.19
Sitel2.80.02
SPSS19.95-0.1
SupportSoft13.780.39
Sykes9.07-0.01
Tekelec17.51-0.53
Teletech11.75-0.24
Verint22.63-0.08
Vignette2.62-0.06
ViryaNet5.3-0.06
West Tel23.47-0.18
Witness9-0.2
As of close 01/09/04

 
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Events:  
 
HDI 2004 Annual Conference & Expo - We invite you to come have a ball and celebrate at HDI 2004 - the 15th annual gathering for the service and support industry! Celebrate community and service. Celebrate the past, present and future of the support industry. Celebrate change and have fun! Journey into an adventure... an exciting learning adventure that will inspire you with new strategies, introduce you to new tools of the trade, and immerse you in community spirit. Stroll the Beach Boardwalk - HDI 2004's Expo Hall - and discover the latest tools and services for the IT and customer support organization from more than 70 leading vendors.  more >>
 
Training:   Learn one-to-one strategy - Receive online training for one-to-one CRM implementation strategies from the experts. Now you can get the experience and expertise of Peppers and Rogers Group Consulting without ever leaving your office. This interactive Web-based training program combines the value of Peppers and Rogers Group's live training with the convenience of the Web . . .  more >>
 
Suppliers:   CRM Solutions - Learn more about the CRM vendors that supply product and service.  more >>
 
Evaluate:   The CRM Selection Center - Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.  more >>
 
Career:   Find or fill a CRM job - Resources for posting or searching jobs in sales, support, call centers, marketing, etc.  more >>
 
Other:   Additional resources - While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .  more >>
 

 

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