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EMC To Acquire VMware
Two months after announcing a deal to buy content management company Documentum, storage vendor EMC announced another acquisition, unveiling plans to buy virtualization software company VMware Inc. for $635 million.
FrontRange Delivers Solutions
FrontRange Solutions announced the availability of HEAT Plus Knowledge 8.0 and HEAT Asset Tracker 8.0. Both products integrate with and complement the recently released version of the service management solution HEAT Service and Support 8.0 and allow for organizations to deploy capability as needed. (about FrontRange)
911crm.com Announces CrmExplorer
911crm.com announced availability of "CrmExplorer" for 100% Web Based Customer Relationship Management for Sales Force Automation (SFA), Marketing and Customer Support Automation. It is available as software or a hosted service and is suitable for Small and Medium Sized Businesses (SMB).
Enterprise Logix Introduces Logix Enterprise Software
Enterprise Logix introduced Logix Enterprise. Logix Enterprise combines the inventory, manufacturing, and customer management tools of Logix with a financial solution for General Ledger, Payables, and Receivables.
New Study On SAP
SAP announced the latest in a series of studies that highlight the return on investment (ROI) companies are achieving using mySAP Customer Relationship Management (mySAP CRM). The study, conducted by the ROI Review, a publication of Peppers and Rogers Group, concludes an internal rate of return of 15 percent over three years for Korean consumer goods manufacturer Cheil Jedang Corporation (CJ), a producer of sugar, flour, cooking oil and processed food.
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Online CRM Grows Up
There was a time when market leader Siebel Systems used to scorn hosted customer relationship management application services. But that changed in early October when the company announced its hosted CRM offering, Siebel CRM OnDemand, then followed that two weeks later with the acquisition of hosted CRM startup UpShot Corp. The moves highlight a growing reality: Larger enterprises are buying into hosted CRM services, some signing multimillion-dollar deals to offer the services to hundreds, if not thousands, of employees. Read why in the article.
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Archive of past Required Reading articles |
Applix Helps Government Contractors
Applix announced that it has been selected by an increasing number of government contractors looking for ways to accelerate financial reporting, centralize planning and forecasting and better manage contracts. Applix also unveiled the results of an independent study that showed a near 100 percent return on investment (ROI) and payback in just over a year for its TM1 software deployed at NCI Information Systems.
HDI Announces Award Nominations
Help Desk Institute (HDI) announced its inaugural competition for the Global Help Desk Analyst of the Year. This new annual award program -- sponsored by Robert Half Technology will recognize the best help desk analysts. (about Help Desk Institute)
Bayan Uses Portal Software
Portal Software announced that BayanTel has successfully completed implementation of Portal's billing solution. Portal's complete solution for interconnection billing provides details for interconnect events, enabling BayanTel to verify interconnect costs and maximize the value of it's interconnect business.
Blue Pumpkin Wins Award
Blue Pumpkin announced that Technology Marketing Corporation (TMC)'s Customer Inter@ction Solutions magazine named Blue Pumpkin as a recipient of a Product of the Year Award for 2003. As part of the Blue Pumpkin Workforce Optimization Suite introduced last year, Advisor Enterprise and the new Advisor Express offer several innovations in performance management, such as internal and external benchmarking capabilities developed in conjunction with Gartner Measurement. (about Blue Pumpkin)
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| Stock Index |
| RealMarket |
40.20
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1.39%
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| Stock Index: | Tell me more |
| Dow Jones | 10,129.56 | 1.05% |
| Nasdaq | 1,924.29 | 0.31% |
| S&P 500 | 1,075.13 | 0.66% |
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| Amdocs | 22 | -3.27 |
| APAC | 2.7 | 0.15 |
| Applix | 3.11 | 0.15 |
| Apropos | 3.63 | 0.13 |
| Ask Jeeves | 17.85 | -0.07 |
| Aspect | 14 | 0.2 |
| Astea | 2.75 | 0.07 |
| ATG | 1.44 | -0.07 |
| AVAYA | 11.18 | -0.3 |
| Blue Martini | 4.65 | 0.02 |
| Broadvision | 4.47 | -0.06 |
| Chordiant | 4.37 | -0.03 |
| ClickSoftware | 4.07 | -0.07 |
| Convergys | 16.47 | 1.3 |
| Concerto | 12.02 | 0 |
| E.piphany | 6.79 | -0.2 |
| eGain | 2.19 | 0.05 |
| eLoyalty | 3.5 | -0.1 |
| Epicor | 12.27 | 0.02 |
| eOn | 3.69 | -0.24 |
| Firepond | 3.15 | 0.02 |
| FirstWave | 4.3 | -0.05 |
| Group 1 | 17.31 | 0.45 |
| HP | 22.11 | 0.1 |
| ICT Group | 13.17 | 0.04 |
| Interact Intell | 5.5 | 0 |
| Interv Brite | 9.77 | -0.03 |
| KANA | 2.75 | -0.13 |
| LivePerson | 4.41 | -1.04 |
| NCR | 35.72 | 0.06 |
| NICE | 23.17 | -0.28 |
| Onyx Software | 3.5 | -0.04 |
| Oracle | 13.12 | 0.42 |
| Pegasystems | 7.85 | -0.02 |
| PeopleSoft | 21.04 | 0.54 |
| Pivotal | 2.06 | 0.01 |
| Primus | 5.4 | 0.03 |
| Rainmaker | 1.21 | 0 |
| SAP | 40.49 | 0.64 |
| Selectica | 4.05 | -0.19 |
| Sento | 3.64 | -0.11 |
| ServiceWare | 0.58 | 0 |
| Siebel | 13.68 | 0.27 |
| Sitel | 2.45 | -0.15 |
| SPSS | 17.23 | 0.19 |
| SupportSoft | 12.51 | -0.27 |
| Sykes | 8.31 | 0.52 |
| Tekelec | 15.3 | -0.07 |
| Teletech | 10 | -0.24 |
| Verint | 21.9 | -0.26 |
| Vignette | 2.33 | 0.05 |
| ViryaNet | 5.27 | -0.09 |
| West Tel | 23.32 | 0.03 |
| Witness | 9.67 | -0.24 |
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| As of close
12/16/03
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RealMarket Resource Center |
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Resource
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Description
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Events:
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Call Center Demo & Conference -
Now in its third year, this pedestal style event offers you the opportunity to experience hands-on product demonstrations, attend educational workshops & seminars and network with your peers. You should attend if you are a Corporate/ Contact Center Manager, Customer Care
Professional, Sales & Marketing Manager, IS/IT Infrastructure Manager, quality Assurance Manager, Workforce Manager or buyer.
more >>
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
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