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FINEOS Announces Release
FINEOS announced the general release of version 4.0 of FINEOS Banking, its platform for managing sales opportunity management, servicing of new business, and customer service in the banking sector. FINEOS Banking is a solution that enables retail banks to effectively acquire, service and build customer relationships and manage the sales and application processing of new business - such as mortgages, car finance, and bancassurance products - across individual and commercial lines.

Akibia Consulting Launches Multishore
Akibia Consulting introduced its Multishore business model, promising to lower costs and increase the return on client CRM investments. Akibia has signed three new clients as a result of the new business model.

Manpower Selects PeopleSoft
Manpower announced the future vision for its staffing Internet-based order management tool, UltraSource, and it will be powered by PeopleSoft Enterprise Services Procurement technology. PeopleSoftwill draw on Manpower's industry expertise and insight gained from 55 years in the staffing industry and the 5 years that it has been developing and implementing its order management tool, UltraSource, to customers worldwide. more »

Financial Services Leaders Bank On Hyperion
Hyperion announced that its Business Performance Management solutions have been selected by some of the world's leading financial services organizations to increase efficiency and profitability. Among the global financial services institutions using Hyperion solutions are Allied Irish Banks, Banco Nacional de Costa Rica, and Western Corporate Federal Credit Union.

Cox And Convergys Sign Contract Renewal
Convergys announced it has signed a 5-year renewal and expansion of its billing software license agreement with Cox Communications. As part of the agreement, Cox will renew its license for Convergys' ICOMS software - a convergent voice, video, and high-speed data billing and subscriber management solution for cable and broadband service providers.

Blue Pumpkin Wins Full Dismissal Of Patent Lawsuit
Blue Pumpkin announced a legal victory in the patent infringement lawsuit brought forth by IEX, a workforce management product provider. The courts dismissed IEX's case with prejudice, invalidating their claims and determining that a trial was not warranted. more »

SupportSoft Delivers Results
SupportSoft reported financial results for its third quarter ended September 30, 2003. Revenue for the third quarter 2003 was $13.5 million, a 22% increase from $11.1 million for the same period last year and a 7% increase from $12.6 million for the previous quarter. more »

AIT And Fiserv CBS Form Partnership
AIT and Fiserv CBS Worldwide have formed a partnership, expanding a relationship the two companies started in 1995. Fiserv CBS Worldwide will adapt and integrate AIT's Portrait product into its end-to-end marketing, sales and servicing solutions for financial services clients worldwide.

• Aspect Reports Results
  
• FileNet Reports Results