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Pegasystems Advances Card Dispute Processing
Pegasystems announced PegaCARD Smart Dispute, a new product that helps credit and debit card companies minimize unnecessary write-offs, improve operational efficiency and reduce the cost of processing card charge disputes. Smart Dispute, built on the Java-compliant PegaRULES Process Commander platform, streamlines what has traditionally been a labor-intensive and costly process prone to error, time lag and inefficiency.

Beverly Enterprises Implements Infra
Beverly Enterprises has implemented Infra software for its IT Services Support. Beverly plans to leverage their investment in Infra by systematically rolling out the support software in phases to a number of departments. more »

Assurant Group Partners With SupportSoft
SupportSoft announced that Assurant Group has purchased the Company's software to support customers benefiting from Assurant's extended service contracts. Assurant services the product support needs of hundreds of thousands of consumers through a network of office supply and consumer electronics retailers across North America. more »

Primus Announces Support Of BEA WebLogic Platform 8.1
Primus announced that it uses the BEA WebLogic Enterprise Platform to power Primus technology to help organizations access and analyze information and provide relevant answers to customer questions via multiple channels-Web, phone, chat, mobile devices, and email. The announcement supports the recent availability of BEA WebLogic Platform 8.1, an integrated platform that provides business integration through the convergence of application development and integration, from BEA Systems. more »

RightNow Announces Financials
RightNow Technologies announced its 18th consecutive quarter of revenue growth in the second quarter of 2003. Growing sales of its solutions combined with an expanding professional services practice, have spurred RightNow's success during the second quarter, and helped to sustain its cash-flow positive status. The company is also announcing it will double the size of its North American direct sales force over the next four quarters to capitalize on market demand for its customer service solutions. more »

Walker Information At DCI
Walker Information will be an active participant in the annual DCI CRM Conference & Exposition on August 21. Although the conference showcases CRM success stories and provides customer information to CRM leaders from around the world, Walker will go one step further and explain the importance of customer loyalty management. CLM combines scientific data with CRM, providing a picture of the customer and the customer's relationship with the company. more »

Hyperion Drives Innovative Retailing At Belk
Belkis using Hyperion Business Performance Management software to centrally manage financial data throughout the organization. The software enables Belk to create monthly and year-to-date financial statements that can be used to drive performance. The information gives store managers greater insight into store performance, while corporate planners use the information to analyze and evaluate merchandising plans and sales results.

The role of Finance in CRM Performance Management
Source - destinationCRM.com - For success, finance departments should be creating CRM objectives and metrics that can be translated back into the traditional framework of income, balance, and cash flow statements for financial planning and reporting. After all, CRM success ultimately depends on irrefutably proving that realizing CRM objectives leads to improved financial performance and is the result of specific CRM activities. more »

Rockwell FirstPoint Contact Listed In Visionary Quadrant
Rockwell FirstPoint Contact announced it has moved to the visionary quadrant on Gartner Inc.'s 2003 North American and EMEA Contact Center Infrastructure Magic Quadrants. The Gartner Inc. Magic Quadrant for the Contact Center Infrastructure assesses companies in the industry based on depth and breadth of vendor and product capabilities. more »

• Agile Software Receives Partner Support
  
• Solucient And The Beryl Companies Partner