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Amdocs Launches Enabler Version 5.0
Amdocs announced the availability of version 5.0 of its Amdocs Enabler product. Key features of Amdocs Enabler 5.0 include: Lifetime integration with Amdocs ClarifyCRM, Advanced online charging capabilities such as micro-payment support for content & commerce services, Enhanced product architecture and tools to achieve rapid configuration and deployment, and Support for multi-market or multinational operations on a single platform.

Convergys And Cygent Integrate
Convergys announced the integration of its Geneva rating and billing module and Cygent, its customer order management module. The integration of these two Convergys modules provides a customer service management capability to help communications services providers realize new revenue and reduce costs through proven automated order management and convergent billing support for new complex services and convergent bundled offerings.

West Completes Acquisition Of InterCall
West announced it has completed its acquisition of InterCall after receiving approval from the stockholders of parent company ITC Holding Company. The acquisition, for a net purchase price of $399.6 million in cash, was first announced on March 27th, 2003, and is being fully funded with a combination of cash and a committed bank credit facility.

Norwich Union Selects Chordiant
Norwich Union has announced a decision to use Chordiant Marketing Director as its campaign management solution in its drive to market with greater efficiency and focus across its Retail & Consumer Business' in the UK. This follows an internal review to rationalize a number of legacy campaign management solutions. more »

British Council Selects ACCPAC CRM
ACCPAC announced that ACCPAC CRM has been chosen by the British Council, the organization for promoting British arts and culture around the world, for its global customer relationship management needs. ACCPAC CRM aims to enable the British Council to provide a service for its network of 109 offices around the globe, with implementation beginning in the United States to be followed by other major offices. It provides the British Council with a single solution to manage client contact via e-mail, telephone, traditional post, and through its country-specific websites.

Managing the Cultural Change
Source - CRM Magazine - Companies that ignore the culture change required for any CRM initiative to succeed do so at their peril. Here's how culture relationship management facilitates CRM. more »

NetLedger Goes To Australia
NetLedger announced a partnership with Net Return to bring NetLedger's on-line business management applications to Australia. NetSuite's entry into Australia will provide an integrated front-office and back-office application service for the Australian business market.

Intalio Alliance With CSC
Intalio announced its alliance with Computer Sciences Corporation (CSC). The alliance integrates Intalio's Business Process Management System (BPMS), with CSC's e4 enterprise architecture. The two companies will jointly pursue the design, development, and delivery of BPM solutions for their customers.

Administaff With Sane Solutions
Sane Solutions announced Administaff is employing NetTracker Web analytics software to extract online user behavior data from its lead-generation site, HRPowerHouse.com. Initial integration of Administaff's online user behavior data into the company's sales process has reduced its sales cycle from 12 weeks to 6 weeks for leads generated from the HRPowerHouse.com Web site.

Sant And Sales Performance International Partner
The Sant Corporation, Cincinnati, and Sales Performance International, Charlotte, have formed a partnership that incorporates the Solution Selling methodology with Sant's proposal and presentation software. The enhanced product, Solution Selling for ProposalMaster, will be marketed to sales professionals that have participated in Solution Selling training.

Vignette Receives GSA Contract
Vignette announced that its content management solutions have been selected by the GSA Office of Citizen Services to power the agency's FirstGov.gov site. The GSA plans to leverage Vignette content management solutions to make FirstGov information available and to provide information across the agencies that leverage shared technology services.

• NICE Reports Results
  
• ICT GROUP Reports Results
  
• Aegis Reports Results