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NICE Feedback Launched
NICE Systems announced the release of NICE Feedback, a business performance application for gathering customer feedback and improving customer satisfaction. This IVR-based survey system, which is the most efficient way to assess customer satisfaction, is integrated with NiceUniverse, NICE's quality monitoring solution. more »

GWI Software Gives Away Help Desk Solution
GWI Software announced that it will give away 100 fully functional copies of c.Support for Microsoft Windows Server to European companies and organizations. The free 3-user license for c.Support will be distributed at the Help Desk and IT Support Show at The Olympia Exhibition Hall in London. This represents the formal launch of c.Support for Microsoft Windows Server in the European market and is done in partnership with TriCoStar.

Primus Announces New Customer Wins
Primus Knowledge Solutions announced that during the fourth quarter of 2002 and the first quarter of 2003 the company signed new customers in the manufacturing, hardware, software, insurance, and services industries. Companies added to the Primus world-class customer base include Altera Corp., Information Technology (a Fiserv, Inc. company), New York Life Insurance Co., WebEx Communications, 3M Deutschland GmbH in Germany, and Cap Gemini Ernst & Young in the United Kingdom. more »

BEA And Siebel Expand Alliance
BEA Systems and Siebel announced an expansion of their alliance agreement to deliver integration solutions through joint development, sales and marketing initiatives. Designed to help customers speed the time to value and minimize the long-term cost of ownership for business process integration projects, Siebel Systems and BEA are collaborating around emerging integration and process standards. more »

Ironing the Kinks out of Cross-Sell
Source - "CIO Magazine" - With telemarketing suffering at the hands of government legislation, companies are looking for new ways to sell. The obvious choice is cross-sell and up-sell. However, it's delicate to turn a support call into a sales call. It takes some personalized knowledge of the customer and some expertise. more »

West Uses Witness
Witness Systems announced that West Corporation will deploy the eQuality software at its 500-seat contact center in Victoria, British Columbia. The latest version of the eQuality Balance customer interaction recording solution that West has licensed features the software's browser-based enterprise collaboration architecture. more »

Best Buy To Expand Use Of MicroStrategy
MicroStrategy announced that Best Buy has expanded its commercial relationship with MicroStrategy permitting Best Buy to deploy business intelligence. Best Buy expects to deploy additional MicroStrategy business intelligence software at its headquarters and stores.

IEX Announces Conference
IEX announced the company's ninth annual TotalView User Conference, scheduled for April 29 through May 1, 2003 at the Fairmont Hotel in Dallas, Texas. The conference theme, 'Customer Connections' reflects the conference benefits of networking among TotalView users and IEX product experts. more »

Reed Business Information Selects Onyx
Onyx announced Reed Business Information's (RBI) United States business unit has selected Onyx as its CRM solution provider. RBI will use Onyx Enterprise CRM in its North American operations to help manage and drive subscription and advertising services. When implemented for RBI, the Onyx CRM system will replace standalone versions of ACT! used by more than 500 sales personnel for customer contact management. The Onyx application will be used to consolidate demographic, behavioral and financial data across the business unit's marketing and sales operations.

RightNow Technologies Announces Financial Results
RightNow Technologies announced its 17th consecutive quarter of revenue growth. Sales for the first quarter in 2003 were up 7 percent from the fourth quarter in 2002 and up 29 percent from the comparable period a year ago. more »

PeopleSoft In CRM Magic Quadrants
PeopleSoft announced that it was positioned in the Visionary quadrant in nine of Gartner's eighteen 2003 Customer Relationship Management (CRM) Magic Quadrant evaluations. PeopleSoft was listed in the Visionary quadrant in both the CRM Business-to-Business (B2B) and CRM Business-to-Consumer (B2C) Suites quadrants. more »

• AltiGen Integrates With Microsoft CRM
  
• Hyperion Reports Results
  
• ATG Announces Results
  
• Sykes Announces Results