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JeevesOne 3.0 Announced
Jeeves Solutions announced the availability of an upgrade to its flagship product, JeevesOne. The ability to search multiple backend systems simultaneously and deliver results, improved relevance with Precise Answers, and an new Administrative Console are among the featured enhancements. more »

PeopleSoft Delivers Solutions
PeopleSoft delivered 13 mid-market solutions designed for companies with $50 to $500 million in annual revenues. Preconfigured to automate mid-market business processes, PeopleSoft Mid-Market Solutions include an unlimited user license for PeopleSoft applications, training, and implementation services -- all for a fixed price. more »

Salesnet Unwires CRM With Offline Solution
Salesnet announced the release of Salesnet Offline. Salesnet now offers an offline solution by leveraging the Microsoft .NET Framework and a relational database to ensure maximum performance and integrity of sales data. Salesnet Offline aims to increase the productivity and effectiveness of salespeople by streamlining data and enabling a selling environment when no Internet connection is available.

IEX Announces French Version
IEX announced the French version of the company's TotalView Workforce Management solution. Version 3.5, the first multilingual release of the IEX workforce management solution, allows individual TotalView Workstations to be configured for either French or English language operation, even within the same contact center operation. more »

M-Tech Announces ID-Synch v2.0
M-Tech Information Technology announced the upcoming availability of ID-Synch v2.0, an access management solution. With ID-Synch, enterprise organizations are recognizing improved security, substantial cost savings and a rapid ROI. more »

TechExcel Supports MySQL
TechExcel announced that all its products now support MySQL, the world's most popular open source database. By adding support for MySQL, TechExcel enhances its products' ODBC database connectivity, which already supports MS SQL Server, Oracle, and MS Access. more »

WilTel Sees Success With Siebel
Siebel announced that WilTel Communications is achieving productivity improvements and cost reductions as a result of its Siebel Communications deployment. After implementing Siebel Communications in less than six months, WilTel was able to shorten the average order-entry time for direct access lines from eight hours to 45 minutes, reduce overall order-entry time by 50 to 80 percent, and save $10,000 each month through a reduction in time spent on account maintenance, security, queries, and the elimination of paper files. more »

Proof Before the Sale
Source - "CRM Magazine" - Gone are the days when CRM vendors could pitch features and functionality, close the deal, hit the trail, and never look back. Today's CRM buyers demand proof during the presale that the CRM technology they are considering will deliver the promised results. more »

Companies Choose SupportSoft
SupportSoft announced that companies selected SupportSoft's enterprise software solutions in the first quarter of this year to automate service and support for themselves and their customers. New customers who have recently licensed SupportSoft's products, or those that have extended their existing relationship among others, include: 3M, Belgacom, BellSouth Telecommunications, BT (British Telecom), Comcast, IBM, Sony Electronics, and Thomson Financial. more »

HP, Bank Of Ireland To Enter Agreement
HP announced that the Bank of Ireland selected HP Services as its preferred supplier of information technology infrastructure services and intends to award HP a seven-year IT outsourcing contract worth about $600 million. Under the terms of the agreement, HP will manage the Bank of Ireland's desktop environment, midrange servers, mainframes, networks, output and printing, and facilities. more »

Epicor Wins Award
Epicor announced that eWEEK has named Clientele Self-Service Portal the winner in the customer and supplier management category of eWEEK's Third Annual eXcellence Awards. Epicor competed against Salesforce.com and MySAP for the award in the finalist round, where an expert panel of eWEEK Labs analysts and Corporate Partners served as judges. more »

SAP Names VP
SAP America announced that Chris Rooney has been named vice president of Customer Relationship Management (CRM) Sales Operations for the Americas. In his new position, Rooney will provide leadership and strategy for the entire North American CRM sales team in order to expand SAP's CRM market momentum.

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