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Ingeneo Announces New Version
Ingeneo announced the release of an enhanced version of Seizer - a marketing solution that allows organizations to sell through service channels. Ingeneo's Seizer system enables organizations to turn inbound customer service contacts into business opportunities, turn Customer Service Representatives (CSRs) into a sales force, and transform the customer service center into a profit center.

Vignette Announces Applications
Vignette announced the integration of its Vignette Content Management Suites, Vignette Portal Suites and other capabilities into the Vignette Application Suites, part of the Vignette V7 family of products. Through three suite packages, Vignette offers organizations of all sizes functionality to enable the assembly, management and delivery of information from to any Web audience.

Group 1 Software Enhances Solution
Group 1 Software announced enhancements to its MailStream Plus software solution. These enhancements aim to enable users to take advantage of USPS programs that simplify and accelerate mail presentation and acceptance. Additionally, MailStream Plus has been Presort Accuracy Validation and Evaluation (PAVE)-certified by the USPS for new presort regulations that go into effect April 30.

Outsourcing is Gaining Ground
Source - "Information Week" - India has established itself as a major worldwide player in outsourcing of IT development projects. Now they have their eyes on new opportunities such as consulting and business-process outsourcing. At the same time, new competitors are appearing in other parts of the world and the U.S. firms are finding creative ways to compete.  more »

Nissan Motor Acceptance Selects Siebel
Nissan Motor Acceptance and its Infiniti Financial Service Division (IFS) have selected the Siebel Automotive Captive Finance Solution Set as the centerpiece for its Strategic Technology elevation Plan (SteP). As the financial services arm of Nissan North America, NMAC is pursing this initiative in order to contribute to Nissan's overall corporate growth and profitability goals for the next several years. more »

Business Intelligence White Paper
Firstlogic announced the availability of a new white paper that offers an implemented, return-on-investment methodology to measure and quantify the effects of data quality programs on an organization's operations. The paper, entitled Overall Approach to Data Quality ROI, was authored by William McKnight, an industry expert with a background in building global data warehousing and CRM solutions.

YES With Convergys
Convergys announced that it has deployed the latest version of its WIZARD software for Israeli multichannel, satellite operator, YES. This subscriber management and billing product for cable, broadband, and satellite operators will support YES' ongoing drive to innovate and succeed in a competitive market.

Sykes Chooses NetByTel
NetByTel announced that Sykes has chosen to add NetByTel's automated speech recognition solutions to SYKES' existing Business Process Outsourcing (BPO) services and solutions. SYKES is reselling the NetByTel solutions under the product name: SYKES Personal Voice Assistance, powered by NetByTel.

Service Strategies Announces SCP Certification
Service Strategies announced results of its Support Center Practices (SCP) certification program. SCP Certification quantifies the effectiveness of customer support based upon a set of performance standards. more »

• NETWORK HARMONi Signs COSS
  
• Nuance Names CEO