Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get a new white paper from Empirix - "Quality of Experience" and the Bottom Line, presenting the value of automated testing and monitoring in the contact center. Subscribe Now!
Subscribe Now!

Nortel Announces Solution
Nortel announced a solution designed to position enterprises to manage complete communications infrastructures with the necessary level of control, and to enable businesses to simplify management of converged services like streaming video and IP (Internet Protocol) telephony while enhancing security in a centralized, integrated manner.

Oracle Delivers Integration Tool
Oracle announced the general availability of Oracle9i Warehouse Builder Version 9.0.4, an enterprise integration tool that manages data throughout the entire lifecycle of business intelligence applications, allowing business users to perform analysis for fact-based decision making. Oracle9i Warehouse Builder Version 9.0.4 helps reduce the cost and time associated with data integration by providing an extraction, transformation and loading (ETL) tool that enables database administrators and developers to design and build business intelligence applications more quickly and efficiently. more »

Genesys Announces Gplus Adapter For Siebel
Genesys announced the availability of the Genesys Gplus Adapter 6.5.1 for Siebel 7.5. This release is in addition to Genesys' existing Gplus Adapter releases supporting Siebel 7 and Siebel 2000. more »

SAP, HP, And Vodafone To Collaborate
SAP, HP, and Vodafone announced a letter of intent to work together to bring to market a suite of mobile capabilities designed to increase the workforce productivity of large enterprises initially in Europe, the Middle East, and Africa (EMEA). By combining mySAP Mobile Business solutions, HP's servers and mobile devices, and Vodafone's business connectivity solutions, the parties intend to offer business customers the opportunity to mobilize their field sales and services forces. more »

Witness Continues Expansion In Mexico
Witness Systems announced a partnership with ITVNet. Under the terms of the agreement, ITV Mexico joins Witness Systems' Global Alliance Program as a preferred partner, reselling its eQuality software suite in the Mexican contact center market. more »

TELUS Selects Motive
Motive announced that TELUS has licensed the Motive xi SmartService Suite to offer its Velocity high-speed Internet customers automated service activation and ongoing support. TELUS provides subscribers a range of telecommunications products and services including data, Internet Protocol, voice and TELUS Mobility wireless services across Canada. more »

Brio Performance Suite Certified On Teradata
Brio Software announced that the Brio Performance Suite has been certified on NCR Teradata Warehouse 7.0, giving customers of both companies a solution for integrating business intelligence with data warehousing. This is part of an ongoing partnership between the two companies to better serve their joint customers.

Astea Attracts Larger Deployments
Since the August introduction of its latest software release, Astea Alliance v6, Astea has seen customer deployments grow in size and scope. While geo-political and economic conditions continue to depress corporate IT spending, Astea is improving performance and gaining forward momentum--not only by the number of contracts the company closes but also by the increasing value of contracts. more »

Unica And PlanetSoft Enter Agreement
Unica and PlanetSoft announced an agreement which includes technical support for Xchange customers. Under the agreement, PlanetSoft will also provide migration assistance for Xchange customers upgrading to Unica's Affinium.

SupportSoft Awarded
SupportSoft has won the contact center industry's top award for "best help desk solution" in the 2003 ContactCenterWorld.com Members' Choice Awards. SupportSoft's Resolution Suite was selected as raising the standard for service and support delivery through innovative software technology. more »

SSPA Announces Expert Connection Training Workshops
The Service & Support Professionals Association (SSPA) announced the featuring of four Expert Connection Training Workshops at the SSPA Conference @ San Diego. One choice for attendees will be Web Support Strategy and Implementation. This workshop will focus on the best ways to contain support costs by leveraging the web for service. more »

Control-F1 To Showcase
Control-F1 will be a featured exhibitor at the Help Desk Institute Annual Conference and Expo - HDI 2003 Come Together,an event for the customer service, help desk and technical support industry, which will be held March 17 - 20, at the Venetian in Las Vegas, NV. more »

• SAND Reports Revenue
  
• NICE Customers Launch User Group
  
• IBM And BellSouth Team
  
• BCP Selects Amdocs