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Pegasystems Announces PegaCARD
Pegasystems announced the general availability of PegaCARD Customer Care, a customer service application for card issuing organizations. Pegasystems' packaged card product has been designed to deliver differentiated customer service and automation capabilities by integrating front- and back-office processes.

Oracle Introduces Platform
Oracle announced the availability of the Oracle Healthcare Transaction Base (HTB), a data repository and service infrastructure that aims to enable healthcare organizations to integrate disparate systems and create a central repository for patient information and clinical services. Oracle will demonstrate the Healthcare Transaction Base at the Healthcare Information and Management Systems Society (HIMSS) Annual Conference. more »

Dreyfus Selects ATG
ATG announced that Dreyfus Service Corporation has selected ATG for its E-Messaging services. Using ATG's Relationship Management Platform to drive its electronic customer correspondence, the Dreyfus Customer Relationship Management group will be able to provide more relevant and timely information to its customers, as well as deliver personalized service containing the information and services that are customized for each user.

Meridian Health Care Management Selects TeamTrack
TeamShare announced that Meridian Health Care Management has implemented TeamTrack for its internal and external IT Help Desk and other operations within the enterprise. more »

Telecom Company Implements NICE
NICE Systems announced that Eastern Broadband Telecom (EBT) has successfully implemented the NiceUniverse quality management system at their contact center in Taipei. NiceUniverse is being used to monitor voice and screens to improve service for EBT's broadband and Internet customers.

J.D. Edwards And CadenceQuest Expand Partnership
J.D. Edwards & Company and CadenceQuest have launched the J.D. Edwards Business Intelligence QuickStart program. The J.D. Edwards Business Intelligence solution focuses on monitoring and managing key areas of a company's business performance through a Web-based dashboard with metrics and interactive reports. Individual business intelligence analytical applications are available for financial management, sales management, procurement, inventory, manufacturing management and advanced cost accounting.

Microsoft Business Insight Launch Event
The Microsoft Business Insight Event is coming to Chicago, IL at McCormick Place - Lakeside Center during DCI's Customer Relationship Management Conference. Taking place on February 19th, this launch event will showcase Microsoft Business Solutions Customer Relationship Management (CRM) and why businesses are turning to Microsoft CRM.

M-Tech Reports Results
M-Tech announced financial results for 2002, with 110% increase in revenues over 2001. The growth was attributed to new licensees of M-Tech's enterprise identity management solutions. more »

Hyperion And Pinnacle Announce Partnership
Pinnacle Technology Partners announced it has earned "Gold Consulting Partner" status from Hyperion. Pinnacle met Hyperion's evaluation criteria including a consultant certification process, joint customer interviews and critique of the Company's implementation methodology to ensure that Pinnacle met quality standards.

Bank Of China Selects CosmoCall
CosmoCom announced that the Bank of China (BOC) has chosen CosmoCall Universe as the platform for an IP Contact Center in its Beijing branch office in order to provide better customer service. The newly implemented solution enables all forms of customer communications including both telephone- and Internet-based customer enquiries.

• Apropos Reports Results
  
• LivePerson Reports Revenue