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New TeamTrack Version Announced
TeamShare announced the immediate availability of a new version of its solution software, TeamTrack 5.7. A new E-mail Recorder, integration with Microsoft Outlook, enhanced HTML E-mail forms, and updated support for handheld devices further improve communication with dispersed teams including remote workers. more »

WebTone Announces TouchPoint Component
WebTone Technologies announced the release of its newest TouchPoint component, TouchPoint Referral Management. The solution provides browser-based tools for capturing, tracking, distributing, and closing referrals across all geographic and functional divisions within an institution, enabling a complete, 360-degree view of an institution's referral activities.

New PeopleSoft Customers
People Soft announced continued strong demand for its Enterprise Service Automation (ESA) solution, a suite of applications for managing resources and projects. Customers who have recently deployed PeopleSoft ESA include Marriott International, BearingPoint, RSM McGladrey, and Sybase. PeopleSoft's ESA customer base grew more than 45 percent in 2002 to over 350 customers. more »

Storage Guardian Announces Advisory Guides
Storage Guardian will release a series of six Advisories for IT professionals charged with a Storage Utility's deployment. These informative pieces will arise from issues that will be most pressing in 2003 for those engaged in managing and maintaining critical data in a distributed, geographically dispersed environment/network. more »

DPS With VSI
Vertical Solutions announced that Data Processing Sciences (DPS) (www.dpsciences.com) has chosen VSI's web-based PowerHelp Millennium product suite as their corporate wide sales automation and support solution. DPS utilizes VSI's PowerHelp Millennium for support and service and is currently implementing the system for their contract services group and corporate sales force. more »

Chordiant Announces Results
Chordiant announced revenues of $17.1 million for the fourth quarter and $73.9 million for the twelve months ended December 31, 2002. Total revenues for the fourth quarter of 2002 were $17.1 million, compared to $18.9 million for the third quarter 2002 and $24.2 million reported for the same period of 2001. more »

Cerado And Infocap AB Form Alliance
Cerado and Infocap announced an alliance to provide joint services to global customers. The companies will cooperatively develop solutions that combine Cerado's proven tools and methods for gathering and analyzing sales win-loss information with Infocap's CRMPRO methodology for CRM deployment.

Jefferson Pilot Financial Selects Genesys
Genesys announced that Jefferson Pilot Financial has selected Genesys to enhance its customer service strategy. Jefferson Pilot has purchased the Genesys Enterprise Routing solution, Internet Contact, Outbound Contact, Workforce Management and Expert Contact solutions to achieve a blended communication environment, reduce operational costs and establish a new benchmark in customer satisfaction.

Firepond Wins Award
Firepond announced that its patented email response management system, eServicePerformer Suite, has been named a 2002 "Product of the Year" by Customer Inter@ction Solutions magazine. The award marks the third consecutive year Firepond has been recognized for demonstrating technological advancements and application refinements in the area of online customer service. more »

• Reynolds & Reynolds Earns SCP Certification
  
• Group 1 Software Reports Results
  
• ViryaNet Agreement With GE Network Solutions