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Ardexus Introduces CRM Suite
Ardexus introduced version 4.0 of the MODE CRM suite. New features such as Lotus Notes 6 support, Microsoft Outlook integration, enhanced navigation, and a new user interface combine to make MODE 4.0 a CRM suite that's an ideal fit for the small-to-mid market.

Epicor Announces Uprade
Epicor announced an upgrade to its Vista manufacturing software solution designed to automate operations and improve workflow for small job shops and make-to-order departments of large enterprises. Vista 6.0 provides a solution that manages scheduling, job tracking and integrates accounting functions to increase efficiency and productivity. more »

Genesys Voice Portal Enhancements
Genesys announced extended functionality of its Genesys Voice Portal, a voice application platform for delivering enhanced self-service applications. The latest release of Genesys Voice Portal includes support for international telephony interfaces and expanded language capabilities, including French, Spanish, German and Italian.

QAD Selects Aprimo
QAD has selected Aprimo Marketing 5.5 to help manage its direct and Web-based marketing campaigns. Aprimo's enterprise marketing management (EMM) software will be integrated with QAD's sales force automation (SFA) platform to help facilitate qualified lead distribution. more »

Cellular South Deploys edocs
edocs announced that Cellular South has licensed and deployed its software to provide self-service access for online billing, account management and customer care. Using the edocs solution, Cellular South expects to significantly reduce operational costs and improve customer satisfaction, leading to lower customer churn.

Florida University Alliance Selects PeopleSoft
PeopleSoft announced that the Florida University Alliance has selected PeopleSoft's enterprise solution suite in the third quarter of 2002. The Florida University Alliance licensed PeopleSoft applications including Customer Relationship Management, Supplier Relationship Management, Student Administration, Human Capital Management, Financial Management Solutions and AppConnect. more »

Icelandair With KANA
KANA announced that Icelandair has implemented KANA's modular eCRM application optimized for the transportation industry. With KANA Response software, Icelandair is able to respond to all incoming customer e-mails, while also providing responses to these requests.

Knowlagent Makes Enhancements
Knowlagent announced that it has made enhancements to its e-learning suite to make it 508 compliant. The enhancements meet the biding and enforceable standards for federal procurement regulations as specified in Section 508 of the Rehabilitation Act Amendments of 1998.

ViaMichelin Using Siebel
Siebel announced that ViaMichelin is increasing sales effectiveness and improving customer satisfaction, using Siebel eBusiness 7. ViaMichelin is using the software to implement an understanding of the customers for its Business Services, across multiple channels of communication. more »

U.S. Air Force With BroadVision
BroadVision announced that the U.S. Air Force has begun deployment of the BroadVision-powered Air Force Portal, aiming to provide Air Force personnel with the right information, at the right time, in the right format, to any location -- while reducing the total cost of ownership through a centralized web infrastructure.

• SSPA Conference@San Diego
  
• CRMA Panel Discussion
  
• Marketswitch Announces Results