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Broad Daylight Launches Self-Service Product
Broad Daylight announced the release of VoiceFAQs, a self-service application that uses speech recognition technology to provide increased cost-efficiency and improved customer service to enterprises. Users can now search or browse a knowledge base over the telephone by using simple voice commands with VoiceGenie's VoiceXML Gateway. more »

Group 1 Software Enhances Solution
Group 1 Software announced the release of DataSight 3.0, a new version of its data quality software solution. DataSight's non-name and address data support includes enhanced validation, standardization, parsing, matching and consolidation of phone numbers, part numbers, dates, social security numbers, credit card numbers, email addresses and any customer-defined data elements.

New CustomerSat Release
CustomerSat announced the newest release of its Enterprise Customer Experience Management (eCEM) system with new technology enabling enterprises to optimize and conserve a key resource: customer time and willingness to answer surveys. eCEM 5.0 supports advanced controls and business rules, called touch rules, that optimize when and how often customers are invited to complete surveys conducted by an enterprise's many divisions and departments. more »

SAP Launches Solution
SAP announced the launch of SAP Security Resource Management, a technology solution designed to support the processes necessary for homeland security, including border security, emergency preparedness and response, countermeasures, information analysis and external coordination. With SAP Security Resource Management, government agencies will have access to a technology platform for promoting interoperability and more efficiently managing operations by securely integrating people, processes, and technology, allowing all involved persons and agencies to effectively collaborate to increase security efforts.

Mitsubishi Motors Uses Siebel
Siebel announced that Mitsubishi Motors North America has broadened its use of eBusiness applications with Siebel Automotive 7.5, a Siebel solution specifically tailored for the automotive industry. Siebel Automotive 7.5 allows the company to create an improved view of the customer, reengineer business processes, enhance the customer experience, and analyze customer interactions. more »

Group PSA Peugeot Citroen Chooses PeopleSoft CRM
PeopleSoft announced that PSA Peugeot Citroen Group selected PeopleSoft Customer Relationship Management (CRM) in the fourth quarter of 2002 to manage its customer relationships and drive higher levels of customer satisfaction. PeopleSoft CRM aims to enable PSA Peugeot Citroen Group to provide enhanced customer information consistently across all customer contact channels including telephone, e-mail and the web. more »

optionsXpress See Success With LivePerson
LivePerson announced that optionsXpress is able to service 30 percent more customers through LivePerson Service Edition than through traditional phone and email channels. According to optionsXpress, with 55 percent of chat interactions related directly to customer trading activity, LivePerson directly contributes to monthly revenue and account growth.

divine MindAlign Deployed By ANZ
Divine announced that ANZ Investment Bank has installed divine MindAlign, a messaging tool for communications between trading professionals, front office and transaction staff. ANZ Investment Bank required a global enterprise-class solution to promote secure collaboration and instant communication between its financial markets staff within its investment banking business. more »

Damovo And Ceragon Announce Agreement
Damovo and Ceragon Networks announced the formalization of a joint business agreement. Under the terms of the agreement, Damovo will add Ceragon's FibeAir product family to its portfolio of business communications solutions for enterprises and communication service providers.

eOn And GMT Partner
eOn Communications has entered into a software licensing agreement with GMT Corporation (GMT). Based on the agreement, eOn will sell and support GMT's workforce management application as part of its eQueue Multi-Media Contact Center Solution. more »

• Amway With MicroStrategy
  
• Kintera Alliance With CitySoft