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Silverpop Announces Product
Silverpop announced an answer to the problem of sending multiple e-mails related to a single campaign - Campaign Automation. Silverpop's Campaign Automation allows marketers to set up a sequence of mailings and templates, create list segments, and define a set of business rules stating when each recipient should receive their messages.
Pivotal Ships CRM Solutions
Pivotal announced the general availability of two new financial services offerings that combine Pivotal's meta-data driven CRM software with specialized features, services and best practices for asset management and private banking. Pivotal has worked closely with asset management and private banking institutions to develop solutions that allow organizations to deliver a higher quality of service to clients, enhance sales collaboration, and increase share of wallet.
Vocus Acquires PAT
Vocus announced it has acquired Public Affairs Technologies, Inc. (PAT). The acquisition of PAT expands Vocus' customer base and enhances its suite of software products. Financial terms of the deal were not disclosed.
SteelEye LifeKeeper For mySAP.com Announced
SteelEye Technology announced the immediate availability of SteelEye LifeKeeper for the mySAP.com e-business platform, a protection solution for mySAP.com on Linux, developed in partnership with SAP, HP and IBM. In conjunction with this new product release, SteelEye also announced a Software Development Cooperation Agreement with SAP aimed at providing mySAP.com customers with advanced solutions and support for High Availability of mySAP.com on Linux.
John Fairfax With Witness
Witness Systems announced that John Fairfax Holdings Limited (Fairfax) has implemented its eQuality software at two key call center sites in Australia. Through the use of Witness Systems' eQuality customer interaction recording and quality monitoring software, Fairfax is focused on improving its agents' effectiveness by enhancing their cross-selling skills. more »
J.D. Edwards Selects Synchrologic
RM 2.0, launched by J.D. Edwards & Company, utilizes Synchrologic Data Sync, a component of Synchrologic Mobile Suite. J.D. Edwards licensed Synchrologic's mobile infrastructure solution to provide "offline" support for their latest CRM release.
Island Data Wins Award
Island Data announced that Call Center Magazine named Insight RT as a Product of the Year Award winner for 2003. Call Center Magazine selected Insight RT as a Product of the Year 2003 because its analytics capabilities offer an advance within the industry to boost sales, improve overall customer service and help enhance agents' and call center managers' productivity. more »
IBM And Siebel Systems Unite
IBM and Siebel announced an expansion to their long-term alliance to provide enterprise customers with integrated industry solutions based on open industry standards. Customers will deliver value to their businesses by building on the combined industry solution strength of Siebel Systems' CRM software and IBM's platform for open standard integration.
Xerox Earns SCP Certification
Xerox announced that its Document Production Systems Support Center has achieved certification under the Support Center Practices (SCP) Certification program. Xerox achieved certification after an audit of their Rochester, New York support center. SCP Certification aims to quantify the effectiveness of customer support based upon a set of performance standards. more »
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