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Primus Offers Product
Primus announced that the company is building on its tradition of providing field service support personnel access to offline and connected knowledge solutions. Primus Remote Access provides field service representatives with the ability to download solutions for use when not connected. more »

J.D. Edwards Launches CRM 2.0
J.D. Edwards & Company launched CRM 2.0, the latest version of its customer relationship management offering that answers market demand for CRM software. With over 175 new enhancements, J.D. Edwards CRM 2.0 is integrated with the company's Supply Chain Management (SCM) and Enterprise Resource Planning (ERP) applications. CRM 2.0 enables enterprises to increase internal and external collaboration, respond to customer needs, manage costs, drive revenues and enhance customer satisfaction.

SupportSoft Home Networking
SupportSoft announced that its new HomeNet product provides a solution for broadband service providers to offer their customers the benefits of a home networking solution without the technical headaches. Broadband service providers use SupportSoft solutions in dealing with ongoing service and support requests from their customers up to an estimated 38.4 million times per year. more »

Eyretel Ships Product
Eyretel announced that it had begun customer shipments of its web-based replay application Contact Viewer Release 7.0. Contact Viewer is an integral part of Eyretel's Contact 7000 suite of customer contact monitoring, recording, quality and analytics products. more »

Courion Secures Funding
Courion announced it has raised $9 million in Series D financing, bringing total funding in the company to $27 million. The investment comes on the heels of a record 2002 fiscal fourth quarter, in which Courion added 18 customers for its enterprise user provisioning and password management software. more »

Questra And Metrix Announce Web Seminar
Questra and Metrix announce a Web Seminar entitled "Building Your Real-Time Enterprise with Xtreme Service". The powerful combination of device monitoring and diagnostics with field force automation provides cost savings and efficiency gains. more »

AIN With Witness
Witness Systems announced that Access Integrated Networks (AIN) will deploy its eQuality software at the company's contact center in Macon, Ga. AIN will implement the eQuality solutions to record and evaluate conversations between its 100 customer sales/service representatives (CSRs) and customers as part of an overall quality assessment. more »

ONE Connect Austria With ServiceWare
ServiceWare announced that communications provider, ONE Connect Austria Gesellschaft fuer Telekommunikation GmbH, has implemented eService Suite in its Austria-based customer contact center. ONE selected ServiceWare's knowledge management solutions in order to efficiently manage its corporate intellectual capital. more »

Blue Pumpkin Customer Wins
Blue Pumpkin announced second quarter results for fiscal year 2003 that include major customer wins, new senior leadership appointments and a top-five ranking on the Inc 500 list of America's fastest-growing private companies. Customer wins include Bremer Financial Bank, OmniAmerican Credit Union, State Auto Insurance, Underwriter's Laboratory and Washington State Employees Credit Union. more »

Aprimo Shows Continued Growth
Aprimo grew year-over-year revenue by 30 percent in 2002, increased deferred revenue by more than 200 percent and completed the year with double the cash on hand than in the prior year. more »

Ineto Partners With etalk
e-talk announced an alliance with Ineto Services. Ineto will now extend its offering by integrating etalk's quality monitoring solution through their integrated hosted service. This service is offered on a per-agent subscription basis allowing mid-size contact centers to provide quality monitoring solutions. more »

GE Capital International Services Sponsors HDI
Help Desk Institute (HDI) announced GE Capital International Services (GECIS) - IT Services premium sponsorship of the HDI event, the Support Outsourcing Strategies Summit: A Tour of India. more »

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