Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get a new white paper from Empirix - "Quality of Experience" and the Bottom Line, presenting the value of automated testing and monitoring in the contact center. Subscribe Now!
Subscribe Now!

Brady To Acquire TISCOR
TISCOR announced that it has agreed to be acquired by Brady Corporation, an international identification, safety, graphic systems and specialty materials manufacturer. The acquisition of TISCOR will allow Brady to further expand its security and asset management product offerings as well as provide Brady with greater penetration into manufacturing, health care, and retail accounts.

Primus And Remedy Announce Web Seminar
Primus and Remedy announced a Web seminar titled "Knowledge Management for Help Desks." The seminar will highlight how knowledge management requirements are defined for best-of-breed support organizations. more »

FrontRange Solutions And RightAnswers Work Together
RightAnswers announced that FrontRange Solutions has integrated RightAnswers' Knowledge-Paks with its HEAT software, providing customer service and support teams with even more information at their fingertips. Now HEAT users can look up questions about popular business application directly from the HEAT database - saving time otherwise spent tracking down company phone numbers, software websites and then individual answers. more »

Empirix Receives Orders
Empirix announced it experienced a surge in orders in the fourth quarter of 2002. Business was particularly strong for its Web Application Performance Monitoring (APM) solutions, Contact Center solutions, and Communications Infrastructure solutions. Overall, orders rose 22 percent in dollar value over Q3 levels. more »

Circuit City Stores With LiveWire Logic
LiveWire Logic announced an agreement with Circuit City Stores to use RealDialog self-service solution. Circuit City Stores will be the first large consumer retailer to employ RealDialog's automated agent to enhance their customer service offering. more »

Global Teledata Selects SER
SER Solutions announced the signing of a new contract with Global Teledata, for SER's Call Processing System (CPS), a turnkey system that combines workhorse predictive dialing with inbound and call blending features. During the initial campaigns, CPS will enable Global Teledata's customer service representatives to extend the reach of cellular telephone sales and debt management services to potential customers in both the United States and Canada.

RightNow Continues To Grow
RightNow announced its 16th consecutive quarter of revenue growth. During the three months ended December 31, 2002, RightNow achieved a 28 percent revenue increase above the comparable quarter in 2001, and increased total staff by 10 percent. more »

ASC To Supply Voice Recording Solutions
ASC telecom announced that the Aeropuertos Espanoles Navegación Aéra (AENA) equipped their air traffic control centres in Palma de Mallorca and Las Palmas de Gran Canaria and their control towers of Palma de Mallorca, Menorca, Ibiza, Málaga, Melilla and Albacete with the MARATHON product family for call and radio recording. The recordings will give AENA the ability to accurately reconstruct chronological incidents.

Ricoh Technosystems Implementation Of ViryaNet
ViryaNet announced that Ricoh Technosystems' (RTS) implementation of ViryaNet Service Hub continues on track. Reported in ViryaNet's corporate earnings press release on August 7, 2002 as a large, unnamed, high-technology services company in Asia, Ricoh Technosystems selected ViryaNet Service Hub in Q2 2002 to automate its workforce management, maintenance, and service operations.

• Exel With NiceVision
  
• Pivotal Announces Results
  
• Hyperion Reports Results