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Applix Announces Sale Of CRM Business
Applix announced the sale of its customer relationship management (CRM) business to Platinum Equity, an organization specializing in the acquisition and operation of technology companies. Total consideration for the transaction was approximately $8.75 million, consisting of $5.75 million in cash and the assumption of approximately $3 million in net liabilities by Platinum Equity.

Motive xi SmartService Suite Announced
Motive announced the release of the Motive xi SmartService Suite in conjunction with the completion of its acquisition of BroadJump, Inc. Motive xi delivers ServiceFlow technology, new integrated software solutions from Motive and BroadJump, and a series of professional services. more »

Pivotal Ships CRM Solution
Pivotal announced the general availability of its latest vertical offering - a solution for commercial banking. Built on Pivotal's three-tier, meta-data driven architecture, the solution features commercial banking functionality, an adaptable data model, and customization tools.

TOMRA East With Nexterna
Nexterna announced that TOMRA East has entered an agreement to deploy the Nexterna Clearview field service management solution. The system aims to enable TOMRA to provide response to requests for service by providing GPS-based event management and wireless mobile communications that will allow field technicians to work together with the central office. more »

Virtual-Agent Services Announces New Name
Virtual-Agent Services (VAS) announced that it has a new name. The company, which recently celebrated its one-millionth roadside assistance dispatch for such clients as GE Financial Assurance, Mobil Travel Guide, MapQuest and FreeTrip.com, will now operate as "Roadside Protect."

Witness Extends Deployment Of iManage WorkSite
Witness announced that Witness Systems has extended its deployment of iManage WorkSite. As an iManage customer for more than two years, Witness Systems has integrated WorkSite with its in-house knowledge base and Intranet system to improve customer service and information sharing, as well as address a broad spectrum of user needs throughout the organization. more »

Noble Systems Guarantees Increase In Productivity
Noble Systems announces a money-back Performance Guarantee for the ATOMS contact center technology solution. The ATOMS solution offers a suite for managing multi-media outbound and inbound campaigns. Clients of Noble Systems use its advanced call pacing algorithms and call progression detection to achieve increases in the number of Right-Party Connects.

Grange Insurance Deploys MicroStrategy
MicroStrategy announced that Grange Insurance is using the MicroStrategy Business Intelligence Platform as its standard to provide more than 300 associates Web access to product sales, transaction and customer interaction data. Approximately 300 Grange Insurance associates, including internal marketing, pricing and customer management personnel, use MicroStrategy to analyze over a half terabyte of data to identify areas of improvement in product design, customer management, and to recognize cross- and up-sell opportunities.

Empirix With More Than 300 Customers
Empirix announced that more than 300 companies have selected Empirix's Application Performance Monitoring solutions (APM) - including in 2002 AT&T, British Telecom, H&R Block, Reed Business Information and US Bank. As a result, the dollar value of orders for Empirix's APM solutions increased 250 percent in 2002. more »

divine Receives Awards
divine announced that it has been recognized by the Boston/Northern New England Chapter of the Society for Technical Communication for excellence in the production of content management "start-up" cards that enhance the user experience when implementing divine's content management solutions. divine received honors in both the art and publication categories, including the 2002 Most Distinguished Technical Publication award, for a series of start-up cards for divine Participant Server. more »

SupportSoft Reports Results
SupportSoft reported financial results for its fourth quarter and year ended December 31, 2002. Revenues for the fourth quarter 2002 were $11.8 million, a 6% increase from $11.1 million for the previous quarter and a 39% increase from $8.5 million for the same period last year. more »

• Siemens Sees Success With Siebel
  
• Damovo Becomes NetScreen Authorized Support Center