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Motive Completes Acquisition Of BroadJump
Motive announced the completion of its acquisition of BroadJump. The product lines of the two companies have been integrated and now deliver a solution to support broadband subscribers from activation to ongoing support to value-added services as part of the new Motive xi SmartService Suite. more »

Kaidara Announces New Product
Kaidara Software announced the availability of Kaidara Text2Data, a product that aims to extend the power of Kaidara Advisor to take advantage of both structured and unstructured data. Kaidara Text2Data aims to enable information in unstructured, textual form to be automatically structured into real electronic assets that can improve both the customer service and support operation.

SunTrust Banks With SafeHarbor
SafeHarbor announced that SunTrust Banks has launched a new customer online Help Center created and powered by SafeHarbor. In the Help Center, customers are able to search, ask questions and view step-by-step answers. more »

Cox With SupportSoft
SupportSoft announced that Cox Communications has deployed SupportSoft's solution. SupportSoft's patented technology enables Cox analysts to tailor support answers by connecting directly to a customer's computer with their permission, and diagnosing problems via the Internet. more »

Michelin With HEAT
Michelin Tyre Company South Africa has implemented FrontRange Solutions' HEAT to drive its IT helpdesk and improve support for the company's IT users. They implemented the solution so their users would have an interface for reporting problems. more »

UniPress And Macnica Agreement
UniPress Software announced an exclusive distribution agreement with Macnica Networks Company. UniPress will partner with Macnica to deliver its FootPrints web-based help desk software products to customers in Japan, accommodating demand for the FootPrints product line in the region. Macnica will provide Japanese language versions of the FootPrints products to the customer market. more »

EMC, Oracle Help Customers
EMC and Oracle unveiled the first certified joint best practice for quickly creating non-disruptive copies of Oracle 11i Application environments. Through a combination of EMC software and new Oracle utilities, customers can create a "clone" of their application for testing, upgrades, business continuity planning, backup and recovery, data warehouse loading or hardware migrations. more »

SSPA Selects Keynote Speaker
The Service & Support Professionals Association (SSPA) announced that Dr. Chip Bell, Senior Partner, Performance Research Associates will make a keynote presentation at the SSPA Conference San Diego to be held March 31 to April 2, 2003 in San Diego, CA. more »

Primary Matters Report
A new Strategy Report prepared by Financial Insights, an IDC Company, identifies the Primary Matters Contact Center Guide as a tool that can be used to speed the evaluation of the many investment alternatives available to contact center management. The report, "Tuning the Call Center: Evaluating Alternative Performance Enhancing Investments," describes the call center as a "significant ongoing operating cost for the financial services firm." more »

AIM Wins Award
Applied Innovation Management (AIM) has won Customer Inter@ction Solutions Magazine's 2002 Product of the Year Award for its LIZ Systems Version 5.0 call-center telephony solution. LIZ was selected because it demonstrates innovation, according to Rich Tehrani, Customer Inter@ction Solutions group editor-in-chief and president of Technology Marketing Corp. (TMC). more »

PeopleSoft Solutions Honored
PeopleSoft announced that it has received two industry awards from publications, DM Review and Intelligent Enterprise, for its Enterprise Performance Management (EPM) solutions. PeopleSoft's EPM solutions were recognized for their analytic applications and application integration technology that enable organizations to optimize enterprise business intelligence. more »

• Hipbone Secures Funding
  
• Ricoh Selects StayinFront