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Noble Systems Offers Do Not Call List
Noble Systems announces a new ally for call centers faced with Do Not Call List challenges. The ATOMS DNC Manager is a system that helps call centers stay in compliance with do not call regulations by administering DNC lists. The system screens calls as they are dialed, so companies can be sure that only the right parties are being called.

Webinar - CRM in 2003: Light at the End of the Tunnel
A protracted economic downturn and a willingness to learn from past mistakes have laid the foundation for a brighter 2003 for customer relationship management. Gartner explores how CRM competes against other IT projects in a tight economy and what is hot and what is not in 2003. more »

SiteScape Announces Forum eMeeting
SiteScape announced Forum eMeeting, a Web conferencing add-on to SiteScape Enterprise Forum 7.0. The combination of SiteScape Enterprise Forum and Forum eMeeting forms a collaboration environment that enables users to host meetings directly within the context of their enterprise collaboration environment and seamlessly capture all meeting information for further collaboration.

LWW Shows Success With RightNow
RightNow Technologies announced that medical publisher Lippincott Williams & Wilkins (LWW) has reduced response times to customers' phone calls and email by deploying RightNow eService Center. Thanks to RightNow's complete service-and-support capabilities - which include Website self-service, email response management, and automated customer satisfaction surveys - LWW has been able to: reduce call center volume by 22 percent, resulting in a 30-second decrease in operator response times; reduce email response times from nine days to 46 hours, and increase staff efficiency and thereby avoid increased headcount. more »

American National Insurance Company Selects Group 1
Group 1 Software announced that American National Insurance Company has selected Group 1's data quality solutions to enhance the accuracy of its policyholder information. American National will utilize Group 1's software in-house to verify policyholder address information, track address changes, and merge duplicate records.

75% Of Oracle Customers Use Oracle E-Business
Oracle demonstrated momentum of customers upgrading to the Oracle E-Business Suite 11i with its announcement that more than 75 percent of Oracle's applications customers are live or implementing the Oracle E-Business Suite. Customers are upgrading to the Oracle E-Business Suite to help streamline business processes, reduce costs and leverage enhanced functionality. more »

Hansen Using Selltis
Selltis announced that Hansen Information Technologies is using Selltis to manage customer data and communication for its sales team to create instant, accurate sales reports and revenue forecasting across the sales cycle. Selltis' team selling software is designed to centralize, track and manage information during every stage of the sales process.

Instituut Eikenrode Represents The SCP
Instituut Eikenrode announces it's new title of exclusive European partner to represent the Support Center Practices (SCP) Certification program in Europe. John Hamilton, director and founder of Service Strategies Corporation (SCC), came abroad to The Netherlands to form an alliance with Instituut Eikenrode to create e newly formed European partnership. more »

Saab Cars USA Recognizes Reynolds and Reynolds
DoubleClick has launched Ensemble 6.0, a campaign management software that aims to allow direct marketers to plan, execute and measure their multi-channel acquisition and retention programs from their desktop. DoubleClick Ensemble 6.0, which can be used as an integrated solution or on a module basis, enables direct marketers and agencies to track and analyse campaigns across multiple response channels and apply the learnings to optimise future marketing efforts, all from a web-based interface.

• Ted Lueken Named President Of AFFINA