Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get a new white paper from Empirix - "Quality of Experience" and the Bottom Line, presenting the value of automated testing and monitoring in the contact center. Subscribe Now!
Subscribe Now!

Cyracle Releases Software
Cyracle Technologies announced the availability of Cyracle Web Service 3.5. Topping the list of enhancements in the latest Cyracle release is the new eForum module, a threaded discussion board where members of a customer or employee community can support each other with suggestions, advice and solutions. Cyracle Web Service integrates self-service, discussion boards, tickets, email, and chat into one seamless product for customer support management.

Webinar - Maximizing Productivity with Wireless CRM
Supporting a global sales force isn't easy. Immediate access to information in the field, synchronization with headquarters and access to real time information are tough enough but the addition of wireless devices complicates issues even more. Listen to Saleforce.com's Cary Fulbright discuss winning strategies for wireless CRM for sales force automation and field service. more »

TechExcel Announces FrontOffice 4.0
TechExcel announced the official release of TechExcel FrontOffice 4.0 - the culmination of over two years of intensive research and development. This CRM solution aims to allow small to mid-sized businesses to manage their critical marketing, sales, and customer support processes in the way their business requires.

Fifth Third Bancorp Selects ServiceWare
ServiceWare announced that Fifth Third Bancorp has selected its eService Suite solution to provide service and support to over 20,500 employees and 5,200,000 customers throughout the United States. Fifth Third expressed a need to reduce its overall support burden by decreasing incoming calls into the IT helpdesk and customer call center. more »

mmO2 Selects edocs
edocs announced that mmO2 has selected and deployed edocs' customer self-service platform for online account management and customer care. The project is part of a program designed to help streamline critical mm02 business processes to make the company more efficient and customer-centric.

VocaLabs Announces Survey Results
UniPress Software announced a distribution partnership with China-based SC Fulfil, accommodating strong demand in the region for UniPress' FootPrints line of web-based help desk software. Through the agreement, SC Fulfil will serve as the exclusive distributor for the FootPrints products to customers in China and Hong Kong. more »

Siemens And O2 Announce Agreement
Siemens and O2 announced the formation of a new agreement which will deliver mobility solutions to UK enterprises. The new partnership will deliver mobility solutions and will jointly support organizations through their mobile project from technology choice, business consultancy, application development, systems integration and airtime solutions.

SalesLogix Wins Awards
Best Software announced that its small business and mid-market CRM solution, SalesLogix, was honored with seven industry awards during the past quarter. These awards recognized the market leadership of SalesLogix in a variety of categories including product functionality, end-user success and satisfaction, and breadth and success of a reseller channel to meet customer CRM requirements. more »

CRM-A Establishes Special Interest Group
The Customer Relationship Management Association (CRM-A) is creating a Public Sector CRM Special Interest Group (SIG) in the Washington, D.C./Baltimore area. The CRM SIG will provide federal, state and local government managers, executives and end-users, who are planning, implementing or using government CRM/e-Government programs, with an independent educational, thought leadership forum.

Siebel Systems Customers Recognized
Siebel Systems announced that four of its key global customers--The PNC Financial Services Group, Standard Chartered Bank, National Computer Systems, and Telesp Celular--have been honored for their demonstrated CRM success and return on investment by Peppers and Rogers Group in the second annual 1to1 Innovator Awards. The global awards program showcases companies that have implemented effective and creative customer-focused strategies to reap clear and quantifiable business results. more »

• E.piphany Advances Relationship With IBM
  
• Selectica Deployed At Bell Canada