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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Invitation to Participate in RealMarket/Aberdeen Group Research Study
RealMarket and Aberdeen Group have formed an Enterprise Research Alliance to conduct joint research. We are announcing the first study to look at CRM spending plans and strategies for customer relationship management (CRM). If you are involved in using, selecting and/or implementing CRM applications at your company, you are invited to participate. All participants will receive a copy of the report of research findings. As a thank you, participants will also receive a copy of Aberdeen's "2003 What Works" report about some of the most significant CRM implementations of 2002. Click here to take the survey or Read more »

AIM Introduces Product
Applied Innovation Management announced the introduction of 'Helpdesk Expert for Customer Service: Standard Edition', and the renaming of its existing product to 'Helpdesk Expert for Customer Service: Enterprise Edition'. The new Standard Edition utilizes features of the system, repackaged to reach a more cost-effective price point, while the existing (Enterprise Edition) product retains all features geared towards larger sized companies with more complex needs. more »

ServicePower And BAI Announce Program
ServicePower and Blumberg Associates (BAI) announced the availability of a consulting program tailored for managers and executives who want to assess their company's field service performance. The program, jointly developed by ServicePower and BAI, is designed to objectively measure the impact that service optimization technology will have on a company's service performance. more »

Webinar - Maximizing Productivity with Wireless CRM
Supporting a global sales force isn't easy. Immediate access to information in the field, synchronization with headquarters and access to real time information are tough enough but the addition of wireless devices complicates issues even more. Listen to Saleforce.com's Cary Fulbright discuss winning strategies for wireless CRM for sales force automation and field service. more »

Iontas Announces OEM Agreement With Eyretel
Iontas and Eyretel plc announced that they have entered into an OEM partnership to deliver Iontas technology as part of the Eyretel Contact 7000 product suite. Under the terms of the agreement, Eyretel has incorporated Iontas technology into its Contact Focus desktop monitoring product. more »

Suntory Water Group With Witness
Witness Systems announced that Suntory Water Group, the third largest bottled water company in the United Sates, has deployed its eQuality software at the company's contact center in Flowery Branch, Ga. The company will use the eQuality solutions to capture customer interactions and evaluate the performance of its customer care representatives. more »

Applix Interactive Planning Customers
Applix announced that Lutheran Social Services of Central Ohio and Visa USA have selected its analytic application, Applix Interactive Planning. With a fourth consecutive quarter of more than 60 new customer orders, the Company also announced five new orders for Applix Integra and 29 new orders for Applix iTM1.

Oncontact And EasyRun Partner
Oncontact Software and EasyRun unveiled a technology and marketing partnership for their respective product lines for the mid-market. The target of both Oncontact Software and EasyRun is to provide a combined turnkey solution offering a complete CRM system with multi-media contact center software features.

AFSMI Partners With VIVOconcepts
The Association for Services Management International (AFSMI) announced a new partnership with management and technology consulting firm VIVOconcepts. Under the terms of the agreement, AFSMI will both use and market EZe-Learning, a Web-enabled, client-server-based learning suite.

• Candle Corporation Earns Recertification
  
• Godrej Group With BroadVision