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Storage Service Provider Enters IT Help Desk Market
Storage Guardian announced it is releasing StorGuard Help Desk Suite, a stand-alone software product exclusively to the IT Help Desk market. A solution geared specifically to help manage and maintain backups across a Wide Area Network, the suite provides modules such as SLA management, performance monitoring, LAN discovery tools, JAVA-based remote monitoring, and agentless architecture. more »

SAP Announces Workforce Management Capability
SAP announced new Web-based workforce management capability for the retail industry that transforms labor scheduling and optimization into an analytical, cost-effective business management process visible to all levels of the enterprise. The new workforce management capability will provide retailers with the flexibility to automate their labor scheduling in a centralized environment, the ability to carry out statistical reporting, and an open architecture for integration with other systems.

Primus Releases White Paper
Primus Knowledge Solutions released a white paper titled, "Six Sigma: The Pursuit of Perfection," and has made it available on its Web site. The paper examines why perfection is much more than a manufacturing ideal and how Primus Knowledge Solutions help companies deliver on the principles of Six Sigma throughout their customer service interactions. more »

Blue Martini Software Delivers
Blue Martini Software announced the general availability of its solution to automate clienteling. Blue Martini Clienteling enables store associates to access relevant client information, service-related messages, targeted promotions, event details and suggested merchandise information through store-based kiosks, point of sale (POS) devices, personal computers and wireless handheld devices.

ServicePower Webinar
ServicePower and KonaWare announced they will conduct a Web Seminar entitled "Maximizing field service with mobile workforce optimization solutions." The Web Seminar, scheduled for Tuesday, February 4th at 12:00 Noon EST, is free to registered attendees and may be accessed from any location. more »

PeopleSoft Extends Financial Management Solutions
PeopleSoft announced new enhancements to its CFO Portal solution, including 30 new key performance indicators (KPIs) optimized to deliver greater transparency and improve visibility into financial performance. PeopleSoft also announced its Government Portal solution, a new offering for government organizations designed to measure and help manage operational performance. more »

Astea New SSPA Vendor Member
The Service & Support Professionals Association (SSPA) announced that Astea International has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community. more »

Allied Telesyn With RightNow
RightNow Technologies announced network equipment maker Allied Telesyn has deployed RightNow eService Center - aiming to reduce the cost of customer service operations, ensure service quality, and allowing the shift of key engineering talent from routine support tasks to high-margin professional services. more »

FrontRange Gets Government Vote
FrontRange Solutions announced several government agencies are now part of the company's growing client roster. The U.S. Court of Appeals for the Ninth Circuit, U.S. Department of Agriculture (USDA) and the city of Yakima, Wash. have recently deployed FrontRange Solutions HEAT Service and Support software to accelerate their call center and help desk initiatives. more »

CFM With UniPress
UniPress Software announced that Constellation Financial Management Company (CFM) has deployed its flagship product, FootPrints, to streamline communication and workflow for a range of support and other processes across the organization - with a single tool. FootPrints provides Constellation with a web-based system to speed internal support activities by centralizing help desk and development requests via the Internet and delivering online self-service to employees. more »

Epicor Awarded
Technology Marketing Corporation has named Epicor Software Corporation and its Clientele Customer Support 8.0 solution as a Product of the Year winner for 2002. Clientele Customer Support 8.0, released in August 2002 as a CRM solution entirely architected on the Microsoft .NET Platform, was selected for its demonstration of technological innovation and contribution to improving customer interactions. more »

• BPM With Pegasystems
  
• Clear Technologies With DDC
  
• Interactive Intelligence And Philips Sign Agreement