Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get a new white paper from Empirix - "Quality of Experience" and the Bottom Line, presenting the value of automated testing and monitoring in the contact center. Subscribe Now!
Subscribe Now!

Knowlagent Acquires Simtrex
Knowlagent completes an acquisition that catapults its leadership position and corners the most influential segment of the e-learning market, simulation. During December 2002, Knowlagent acquired all of the assets of Simtrex Corporation.

Webinar - Maximizing Productivity with Wireless CRM
Supporting a global sales force isn't easy. Immediate access to information in the field, synchronization with headquarters and access to real time information are tough enough but the addition of wireless devices complicates issues even more. Listen to Saleforce.com's Cary Fulbright discuss winning strategies for wireless CRM for sales force automation and field service. more »

Deerfield.com Announces Product
Deerfield.com released the latest revision of VisNetic MailFlow 1.2, designed to allow small to medium sized businesses to super-service their customers with a web-based customer relationship management framework. Version 1.2 provides usability enhancements and functional improvements.

XTEND With ASC Call Recording Products
ASC announced it has established an alliance with XTEND Communications Corp. as a new distributor for its call recording solutions in the North American Market. XTEND will market ASC's stand-alone recording products as well as MARATHON TDI - the first voice and data recording system that was specially designed for full integration into a customers IT infrastructure.

BackWeb Selected By Enterprise Customers
BackWeb announced that several enterprise customers have selected BackWeb software to extend the reach of their enterprise portal implementations to mobile sales, service and reseller communities. BackWeb is addressing the mobile user community's need to have on-the-go access to portal content, in solutions such as mySAP Enterprise Portal, when they are working out of the office without an online connection.

Banter Wins Award
Banter announced that Business 2.0 magazine selected Banter Server for its third annual 'Essential Business Software Tool Kit,' a definitive list of 53 companies and technologies that will make business faster, smarter, more transparent and more productive. The editors of Business 2.0 created the list (in previous years called the 'Owner's Manual') in conjunction with Meta Group, a Stamford, Connecticut-based information technology research and consulting company. more »

Primus Receives Remedy Validation
Primus Knowledge Solutions announced that the company has completed validation with Remedy, a BMC Software company, Technology Alliance Partner program. Primus is now validated and becomes a key Remedy knowledge management partner. The Primus/Remedy partnership is based on technical merit and customer demand. more »

RightNow Wins Award
RightNow Technologies announced RightNow Locator 2.0 has been named Product of the Year by Customer Inter@ction Solutions for the second consecutive year. In awarding RightNow Locator this repeat honor, the magazine's editors cited its business value to contact centers and its technical excellence. more »

Interactive Intelligence Receives Rank
Interactive Intelligence was ranked last month in the Indianapolis Business Journal's 2003 Book of Lists as the second fastest growing public company in the Indianapolis area. The ranking, which was based on percentage of revenue growth from 1999 to 2001, marks the company's third consecutive year on the list.

• VocaLabs Announces Customer Satisfaction Benchmarks
  
• Hitachi IT And Interactive Intelligence Sign Agreement