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CRM a Key Application for 2003
According to industry analysts, CRM will be a key application for 2003. Many companies cut way back in 2002 and are now ready to take a look again. There will be growth on the horizon for both the CRM and ERP markets as businesses continue to look for greater return on investment (ROI) from the applications they already own. more »

BroadVision QuickSilver 1.6 Announced
BroadVision announced the release of BroadVision QuickSilver 1.6, a software package for creating and publishing expansive documents in multiple output formats (including HTML, PDF, PostScript and ASCII) across a variety of platforms and networks.

UniPress Adds MySQL Support To FootPrints
UniPress Software announced that its FootPrints help desk software now supports the MySQL database for both Linux and Sun Solaris platforms. Extending its portfolio of databases to meet the growing help desk and support needs of today's mid-sized companies and enterprise organizations, FootPrints' support for MySQL provides a flexible and reliable platform that complements the web-based features and functionality of FootPrints. more »

CSI Releases Carrier Wave
Concentric Spheres (CSI) announced the release of the 1.0 version of Carrier Wave, its software for message campaigns and relationship management. Users of Carrier Wave are able to create and send to their clients, customers, and constituents electronic messages that allow the recipients to respond through in-message surveys. Carrier Wave tracks the delivery of and response to messages, to help users build up good profiles of their contacts and refine the messages they send in the future.

TeamTrack Exchange Program Introduced
TeamShare announced the availability of TeamTrack Solutions. TeamTrack Solutions is a workflow database that demonstrates applications of TeamTrack for vertical markets and customer use case including Defect and Change Management, IT Help Desk, Manufacturing issues, Customer Self-Help and Human Resources. more »

TISCOR TourWatch More Durable
TISCOR announced that its TourWatch system for documenting security checks can be used with the more durable DENSO BHT-8000 hand-held device. TISCOR will be phasing out the use of the DENSO BHT-6000 unit, which is being discontinued by DENSO Corporation. The device upgrade will help TourWatch customers increase their efficiency while collecting security data.

Cashman Equipment With Hyperion
Cashman Equipment is using Hyperion solutions to provide sales, support and service. Cashman has achieved increased sales, better inventory and expense control and lower overtime costs with the solution.

NICE And PSA Sign Agreement
NICE announced that PSA Security Network has added the NiceVision digital video and audio recording solution to its list of approved products. PSA members specialize in the design, installation and integration of CCTV, access control and life safety systems, and are responsible for over $1 billion of electronic security and life safety installations.

Stakeholder Power In Third Year
Originally established as an extension of the company's successful business book, Stakeholder Power, Walker Information's online monthly newsletter of the same name is entering its third year in publication and preparing to release its 26th issue. Stakeholder Power is a resource offering the latest information on building loyalty among critical stakeholder groups. more »

Onyx Eliminates Excess Facilities
Onyx announced agreements to terminate leases representing the vast majority of the company's excess facilities and also announced preliminary results for the fourth quarter of 2002. Onyx has executed agreements to terminate the lease for 200,000 square feet of excess facilities at One Twelfth @ Twelfth in Downtown Bellevue.

• York International With Siebel
  
• KANA Surpasses Expectations