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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Invitation to Participate in RealMarket/Aberdeen Group Research Study
RealMarket and Aberdeen Group have formed an Enterprise Research Alliance to conduct joint research. We are announcing the first study to look at CRM spending plans and strategies for customer relationship management (CRM). If you are involved in using, selecting and/or implementing CRM applications at your company, you are invited to participate. All participants will receive a copy of the report of research findings. As a thank you, participants will also receive a copy of Aberdeen's "2003 What Works" report about some of the most significant CRM implementations of 2002. Click here to take the survey or Read more »

South Wales Department Launches Siebel
Australia's largest child-protection authority, the New South Wales Department of Community Services (DoCS) has successfully launched a new client-management system using Siebel eGovernment Applications. Using Siebel eGovernment Applications, DoCS caseworkers, administrators, and management aim to have current, up-to-date information that is easier to access.

Webinar - Pragmatic CRM 2003: Managing Your CRM Portfolio Without Breaking the Bank
Have you've been forced "underground" where you're considering implementing tactical, stovepiped solutions without the "overhead" of business planning? Will 2003 bring some relief to the ROI conundrum? Will application software get less expensive? What about integration? Join us for this "no holds barred" discussion as we predict what the state of the CRM union will look like for 2003. more »

Apropos Powers Genpass
Apropos announces that its interaction management solution has enabled Genpass Technologies to provide improved customer service. Genpass upgraded to the latest version of Apropos, providing native support for VoIP platforms.

RightNow Names VP
RightNow Technologies named former PeopleSoft executive Michael R. Maszka as its vice president of Professional Services to expand and broaden its consulting and integrations practice. He comes to RightNow from SeeBeyond Technology in the Los Angeles area as vice president of Consulting Services for the Americas, and formerly was vice president of Customer Service at Evolve Software in San Francisco. more »

All Seasons Services With Hyperion
All Seasons Services is using Hyperion business performance management solutions to make the best use of its time and capital. Ad-hoc analysis before Hyperion, took All Seasons Services one to one-and-a-half days, and now with the Hyperion solutions, it only takes an hour and a half.

KANA Wins Award
KANAannounced that Customer Inter@ction Solutions named KANA Response software version 7.5 a 2002 Product of the Year. KANA Response 7.5 is a modular component of the KANA iCARE suite that enables global enterprises to provide immediate and effective response to customer inquiries in most major languages.

• Verint Wins Award
  
• TISCOR Announces VP Of Sales And Marketing