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Webinar - Help Desks: Doing More with Less
In these uncertain economic times, help desks are expected to provide more services, more solutions, take more calls, close more tickets...and accomplish this with less staff, less budget and less resources. Join Saśl Manzanet, Help Desk Manager for Robert W. Baird & Co., as he provides real strategies on how to boost productivity in the help desk effective and realistic Service Level Agreements. more »

Sales Territory Configurator Announced
The Rochester Group has introduced Sales Territory Configurator (STC), a custom software solution for sales territory and business resource alignment. STC allows businesses to optimize their sales coverage, identify hidden sales opportunities and increase sales and profits without increasing headcount.

AFPA Of Roubaix Implements Contact Centre
NextiraOne has designed and installed an Altitude Software-enabled educational contact centre in Roubaix, France, which enables AFPA to provide a range of call centre education solutions. This new qualification has been developed in recognition of the rapid growth in multimedia contact centre activity and the need for a professional call center qualification in France.

Unica Announces Affinium 5
Unica announced the general availability of Affinium 5. The new release delivers a marketing solution that provides functionality for managing and deriving increased value from the entire marketing process-from strategic planning and budgeting to predictive analysis and cross-channel relationship optimization to campaign execution, resource management and closed-loop analytic reporting.

New Release Of Convergys IP Suite
Convergys announced the availability of Convergys IP Suite Release 2.1. This new release of Convergys' carrier-grade application suite incorporates enhanced activation and mediation modules that strengthen multiservice operators' ability to deploy advanced enterprise and residential voice, video, and data services on their IP-enabled networks.

Iomega With Telvista
The Telvista Company has inked a one-year deal to provide computer peripheral manufacturer Iomega Corporation with customer technical support services. Under terms of the agreement - which includes options for two 12-month extensions - Telvista will provide the computer storage manufacturer's customers with inbound technical support via Internet chat and email channels.

Pegasystems Partners With BRS
Pegasystems announced that it has signed a partnering agreement with Business Rule Solutions (BRS), a proponent in the advancement of the business rules approach. As authorities and practitioners of business rule theory and techniques, Ronald G. Ross and Gladys S.W. Lam, BRS co-founders and principals, will work with Pegasystems on joint marketing and system design initiatives to offer organizations a more effective approach to enterprise management by combining Pegasystems' rules-driven BPM with BRS's Business Rule Methodology.

Avaya And Net6 Team
Net6 is now shipping its Telephony Transformation Gateway (TTG) designed to deliver screen based applications to IP telephones from Avaya. The combined solution enables organizations to use their 4620 and 4630 IP screen telephones as intelligent information appliances to improve employee productivity, increase accuracy of data entry, enhance customer satisfaction, and reduce the cost of application delivery.

• J.D. Edwards Certifies FieldCentrix
  
• Loquendo Powers Dating Service