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Banco Popular de Puerto Rico Selects P-Synch
Banco Popular has purchased P-Synch to reduce their help desk call volume and simplify password management for over 10,000 users. Banco Popular will deploy P-Synch on Novell, NT, 2000, Unix, AS/400, OS/390, Tandem, SQL, Oracle, SAP and Peregrine Service Center. more »

New LumenVox Release
LumenVox announced their new Speech Recognition Engine (SRE) v3.0 for Linux. The latest Linux version puts the power of speech recognition squarely into the hands of Linux users, supporting RedHat Linux versions 7.2 and later.

Courion And Vocent Integrate
Vocent Solutions and Courion announced a joint development and cooperative marketing partnership that brings new levels of security and usability to enterprise password management. Vocent's Voice Secure solutions are now integrated with Courion's PasswordCourier to offer voice-based password reset and password synchronization for virtually any enterprise system, application, or Web portal. more »

Customer Satisfaction Does Not Guarantee Loyalty
Many companies assume increasing customer satisfaction improves customer loyalty. But according to the latest research from Miller-Williams this is simply not true -- customer satisfaction does not guarantee loyalty. The research was based on interviews with 12,277 active customers from the PC, software, e-Commerce, telecom, media and automotive industries between November 2001 and October 2002. The research shows that the relationship between customer satisfaction and loyalty varies tremendously between industries. To accurately measure the relationship, companies must determine the unique value drivers responsible for customer satisfaction and loyalty in their industry. Most interestingly, in some industries as satisfaction increases, so does loyalty, while in others the opposite is true.

Microsoft And Comshare Deliver CPM To Australia
Comshare announced that Microsoft and Comshare made the "Power of Two" program available to Australian businesses. The "Power of Two," already known to many U.S. companies that use it to enhance their strategic planning, is an enterprise-class business intelligence (BI) platform for corporate performance management (CPM).

Highdeal Transactive 3.0 Announced
Highdeal announced the availability of Highdeal Transactive 3.0, previously known as Highdeal Software Suite. Designed for content, portal, e-service, wireless and wireline companies participating in complex service value chains, Transactive 3.0 aims to put the power of profit simulation and transaction management into the hands of business managers by providing them with tools for profit simulation and programmer-less administration of pricing, high-volume convergent service metering, and transaction network modeling and management.

ATG For Fathom
ATG announced that Fathom has launched the latest version of its Web initiative using ATG Commerce. With the extensibility and flexibility of ATG Commerce, Fathom was able to reuse code and build user profiles for personalization in a short period of time.

Interactive Intelligence And POST CTI Sign Agreement
POST CTI will distribute multi-channel customer interaction management software by Interactive Intelligence to its resellers throughout the U.K. and Europe under a distribution agreement signed last month. The 'all-in-one' software -- designed to replace, or work with existing devices such as PBXs, automatic call distributors, and interactive voice response systems -- will benefit POST CTI resellers by giving their customers a communications system that can serve the needs of both business users and contact center agents.

Exlservice With Noble Systems
Noble Systems technology has been selected as the technology vendor for Exlservice. Exlservice chose the ATOMS suite of contact center technology products based on its functionalities and ease-of-use, and its ability to support the company's off-shore business operations in India.

• AIS Using Siebel
  
• Acxiom Announces Stock Repurchase Program