Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get an informative white paper from ICT Group providing guidance for "Outsourcing CRM: KEYS TO SUCCESS."
Subscribe Now!

Conference For Help Desk Professionals - Special RealMarket Rate
What new trends in technology will create breakthroughs in efficiency, effectiveness and cost savings? Find out answers to these questions and more at a panel discussion meeting at the Conference for Help Desk Professionals (October 1-3, 2002; Boston, MA). Network and discuss with the industry's top speakers who will share with you current trends, templates and hands-on experiences that you will be able to bring back to your organization and implement immediately. RealMarket has negotiated a special conference rate of $595 (a savings of $700). more »

AMR Research Releases CRM Spending Report For 2002 - 2004
AMR Research (www.amrresearch.com) reported that penetration of companies using Customer Relationship Management (CRM) applications has reached 43%. With a growing base of mid-market technology providers and expanded products, investment in CRM and e-commerce applications is stretching into slower-to-adopt verticals and Small and Midsize Businesses (SMBs). In addition, the manufacturing industry is taking a serious look at CRM and investing in incremental projects. These companies now account for roughly half of all CRM dollars.

New Version Of mySAP CRM
SAP launched the new version of mySAP Customer Relationship Management (mySAP CRM). Extended features of mySAP CRM include new workforce management capabilities for customer interaction centers, a new partner portal, analytics for insight across all customer touch points, improved mobile capabilities, and incentive and commissions management.

Sant Acquires e4 sellingsystems
The Sant Corporation announced it has completed its acquisition of e4 sellingsystems, a London-based sales and marketing consulting company. The acquisition aims to strengthen Sant's presence throughout the United Kingdom and Europe and provide better support for their growing base of (international) customers.

IBM And Chordiant Sign Alliance
IBM and Chordiant announced they have signed an alliance in which they will offer insurance companies a customer management solution that is designed to provide an insurer a single view of customer data across the enterprise. As a result, insurers will be able to increase transaction efficiency and reduce operational costs. more »

Pragmatech Wins Two Users Choice Awards
Pragmatech Software announced that two of its software applications have been named Best-in-Class winners in The Fourth Annual Users Choice Awards, sponsored by RealMarket. The company's products, RFP Express and Proposal Express, were entered in the category of Proposal Management. The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end-user. more »

Witness Announces Stock Repurchase Program
Witness Systems announced that it has been authorized by its Board of Directors to institute a stock repurchase program whereby up to 1,000,000 shares of its common stock may be repurchased in the open market or in privately negotiated block transactions from time to time. more »

HP Equips Huntington Bank
The Huntington Bank has signed a multi-million dollar, three-year information technology agreement with HP. HP will provide notebooks, desktop PCs and HP ProLiant servers to extend Huntington's technology infrastructure, which supports more than 300 banking offices across a five-state region. This agreement builds upon Huntington's existing $3.5 million investment in Compaq desktop PCs and 8-way ProLiant servers that support its online banking platform and customer service system. more »

SSPA Announces SSPA Connect Advisory Board
The Service & Support Professionals Association (SSPA) announced the creation of the SSPA Connect Advisory Board. Launching with advisors representing 100 companies including Hewlett-Packard, Microsoft, Oracle and Xerox, the SSPA Connect Advisory Board is designed to provide guidance in the development of SSPA Connect, a service that enables SSPA members to tap into the collective brain trust of the organization's 2200 member support centers for assistance with support management issues. more »

Platinum Consulting Deploys PeopleSoft CRM For Plant Equipment
Platinum Advantage Inc, dba Platinum Consulting Group (PCG), announced the deployment of PeopleSoft, Sales, Marketing, FieldService, and Support modules for Plant Equipment, (PEI). PeopleSoft CRM will allow PEI's sales, marketing, field support, and contact center employees to gain a view of all relevant customer communications. more »

• Genesys Chooses Elix
  
• Finish Line Selects ATG
  
• Expanets And Avaya Provide Call Center System
  
• Selectica Deploys PlaceWare