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Epicor Ships CRM On Microsoft .NET
Epicor announced the immediate availability of Clientele Customer Support 8.0, which is designed to deliver scalability, reliability and integration capabilities. Completely architected on the Microsoft .NET Platform, Clientele Customer Support 8.0 is an application in the Clientele CRM.NET Suite. more »

Empirix Announces e-Manager
Empirix announced that e-Manager Enterprise 2.0, the newest version of its test management solution, is available immediately. e-Manager Enterprise is designed to reduce test cycle times, lower development costs, facilitates collaboration across QA and development teams and improves application quality by providing framework to coordinate all testing activities. more »

ePartners Secures Private Equity
EPartners announced that it has secured $10 million in private equity financing. The round was led by Texas Growth Fund and Austin Ventures, both of Austin, Texas. more »

New Version Of FootPrints
UniPress Software announced a new version of FootPrints Asset Management, which offers expanded functionality to automatically capture desktop hardware and software configurations via the web and use this information to improve support operations. Additionally, the new version includes advanced software recognition enhancements, such as auto-detection reporting and alerts, as well as other capabilities to manage license compliance. more »

TELUS Selects CF1-Live
Control-F1 announced that TELUS has chosen CF1-Live to expand its service and support offering. TELUS will be utilizing CF1-Live to deliver technical support to both internal employees and external customers. more »

Catapult Completes Acquisition of Tekelec Business
Catapult announced the completion of the sale of Tekelec's network diagnostics business to Catapult. Catapult paid Tekelec $42.5 million in cash and issued a $17.3 million 2.0% convertible note due in 2004, giving the acquisition a current value of $59.8 million. more »

Volkswagen Group With mySAP CRM
SAP announced that Volkswagen (VW), Audi, and the VW Bank have decided to implement mySAP Customer Relationship Management (mySAP CRM) for their future customer relationship management (CRM) initiatives. This decision follows the successful implementation of an initial pilot project last year, where mySAP CRM was used for a service center supporting the launch of the new luxury car VW Phaeton as well as a new call center at Audi.

Hyperion Picks Motive
Motive announced that Hyperion Solutions has selected Motive's Enterprise Software Service Solution to help increase service and support performance and improve profit margins. Motive's solution offers a service infrastructure with core capabilities that aim to enable software companies like Hyperion to provide online assistance when problems or questions arise, as well as remote services that gather data necessary to fix technical problems. more »

Symbian Completes Implementation Of TeamTrack
TeamShare announced an implementation of its TeamTrack software for Symbian. Additionally the company announced the release of TeamTrack 5.6, which was developed with Symbian's and other customer requirements in mind. more »

ServiceWare Named To Software 500
ServiceWare announced its inclusion in the Software 500, Software Magazine's list of the software and services providers, featured in the publication's Summer Edition 2002 issue. more »

SSPA Conference @ Savannah
The Service & Support Professionals Association (SSPA) announced the featuring of Five Expert Connection Training Workshops at the SSPA Conference @ Savannah. One choice for attendees will be "Support Center Practices (SCP) Best Practices User Forum". more »

• Cable & Wireless Selects Amdocs
  
• Selectica Deploys PlaceWare
  
• Documentum Delivers For Siebel
  
• Autodesk France Deploys Altitude Software