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Genesys Introduces Express IPCC
Genesys announced the availability of Genesys Express IP Contact Center, an IP-based platform for mid-market contact centers. Based on Genesys' IP Contact Center (IPCC) solution, Express IPCC offers the benefits of Genesys Express, while also providing a software-based path to converged voice and data networks.

Selectica Delivers Solutions With IBM On Linux
Selectica announced that it has entered into an agreement with IBM to collaborate in the marketing, sales and support of Selectica's Interactive Selling Solution on the Linux operating system. Selectica's Interactive Selling Solution is a web-based solution for business executives who face the challenges of maintaining profitability as well as product, price and service differentiation.

Quask Expands Product Line
Quask announced an expansion of its product line that aims to enable companies to execute more effective customer relationship management (CRM). The solutions also now offer more effective forms and survey options, allowing companies to use their CRM systems better than ever before, including enhanced data transfer from forms and surveys back into the CRM system.

DAlessio And Associates Chooses Opportune CRM
Cibeo Software announces the first New Hampshire implementation of its CRM software system. D'Alessio and Associates Inc, a provider of bookkeeping and payroll services, has chosen the Opportune CRM System to support its Client Account Management needs. The Opportune version 3 system aims to provide a holistic view of each of D'Alessio and Associates' client accounts.

Kalahari.net With BI Solution From Comparex
Kalahari.net has contracted Comparex Africa Customer Oriented Applications (COA) for the implementation of a business intelligence solution to analyze customer information to boost its knowledge base. The business intelligence platform will use two elements of the Cognos suite, PowerPlay and Impromptu, advancing Kalahari.net's marketing efforts from basic analysis of site activity to multidimensional reporting from a holistic perspective.

Demand For Automated Solutions On The Rise
SupportSoft shared recent industry insights revealing that the use of automated support is expanding, and is viewed as a critical component to effectively managing information technology (IT) budgets, while still providing a high quality of service and support to employees, customers and partners. more »

Iberia Selects BroadVision
Iberia announced that it is using BroadVision e-Travel to build and power the next-generation of its online presence worldwide. BroadVision e-Travel was jointly developed through a competency centre established in June 2000 by Amadeus and BroadVision.

CRMGuru And RightNow Partner
RightNow Technologies announced that CRMGuru.com has implemented its knowledge base automation technology to provide its members with access to CRM-related documents. more »

Witness Selects Silicon Valley Bank As Provider
Silicon Valley Bank announced that Witness Systems selected it to serve as the company's financial services provider. In addition, Silicon Valley Bank has provided Witness Systems with a $7.5 million working capital line of credit. more »

• Interactive Intelligence And Bertelsmann Sign Agreement
  
• Aspect Expands Credit Facility
  
• Avaya Receives Consents For Amended Credit Facilities