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Pegasystems Completes Acquisition Of 1mind
Pegasystems announced it has completed its acquisition of 1mind Corporation, a privately held company and recognized provider of CRM and e-business solutions for healthcare payer and insurance companies. As the company detailed in a press release and conference call held on January 29, 2002, the acquisition increases Pegasystems customer base, strengthens its management and delivery teams and deepens its product offerings.

Banter Self Help Selected By Tucows
Banter announced that Tucows has selected Banter Self Help to enable automatic replies to customer questions from Tucows Web sites, improving customer service and satisfaction. Tucows has used another Banter application - Banter Reply - since early 2001 to improve the speed and accuracy of e-mail responses to customers and end-users. With the addition of Banter Self Help, Tucows will now share a single cross-channel knowledge base that is accessible by both customers and support staff. more »

Global Help Desk Services Launched
In an effort to become the best help desk outsource provider in the industry, Global Help Desk Services recently launched. Global Help Desk Services provides outsourced help desk technical support for a company's population of computer users, including support for standard off-the-shelf applications such as Microsoft's Office, Exchange and Access; support for computer hardware and printer problem diagnosis; and support for certain custom applications.

KANA And Computer Sciences Expand Relationship
KANA and Computer Sciences announced that they have expanded their relationship and commitment to deliver CRM results to Global 2000 organizations utilizing KANA's eCRM solutions. CSC plans to continue growing its leadership position in the CRM market by implementing KANA's external-facing eCRM solutions and targeting vertical markets including healthcare, manufacturing, retail and the public sector.

Zions Cashes In With BroadVision
BroadVision announced that Zions Bancorporation is using BroadVision InfoExchange Portal and BroadVision One-To-One Publishing to increase the functionality and extend the benefits of its existing BroadVision-powered portal to more employees. The new Zions portal will link hundreds of branches of the company's six affiliate banks and make it possible for Zions to deliver personalized content based on which affiliate employees serve, their locations and their roles within the company.

YellowBrick Solutions Closes Funding Round
YellowBrick Solutions announced that it has completed a third round of funding totaling $6.2 million. The round was funded by YellowBrick's principal institutional shareholders -- Artal Services and p3 Technology Partners.

New CRM System Adopted By Firms
Elite Information Systems announced at the Marketing Partner Forum that its Elite Apex CRM system has achieved sales with the signing of 40 new customers in the first 45 days of availability. In related news, Elite also announced the implementation of Apex at Los Angeles-based law firm, Mitchell Silberberg & Knupp (MS&K), which joins a growing customer base totaling more than 7,000 licensed users.

Bank Of Scotland Creates An eBusiness In 70 Days
Siebel Systems announced that Bank of Scotland Business Banking has deployed Siebel eBusiness Applications for its pioneering interest-bearing business current account service. The bank is using Siebel eFinance, a version of Siebel eBusiness Applications uniquely configured for the Banking industry, to create a single, multichannel view of the customer, enabling it to target and acquire new customers and enhance customer satisfaction and loyalty.

MultiBank / BRE Bank With Altitude Software
Altitude Software announced that MultiBank, a retail banking initiative of BRE Bank S.A in Poland, has deployed Altitude Software's multimedia contact centre suite throughout its 100-agent Customer Service Centre in Lodz-Poland. MultiBank is a recent retail banking initiative of BRE Bank S.A. which started servicing individual customers in September 2001.

Connect-Care And First Genesis Join
Connect-Care and First Genesis announced a partnership to provide software solutions for the Financial and Retail Industries. Under the terms of the agreement, Connect-Care and First Genesis will leverage the Connect-Care? CRM software suite along with First Genesis's Internet Terminal Application Down-loader. The partnership will provide an application to remotely monitor, troubleshoot and update point of sale (POS) devices used by retail and financial institutions.

• Verint Systems Files For IPO
  
• ICT Group Reports Results
  
• NETg Goes Universal With Knowledge Management Software
  
• Sitel Reports Results
  
• Oncontact Wins Award
  
• Harvard Business School Invites Unveil Technologies
  
• RareMethod Hires Three VPs