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eHelp Announces New Version of RoboAssist
eHelp announced its newest version of Web self-service software, RoboAssist. Web self-service software enables end users to find solutions to their problems online without relying on other resource-intensive support methods.

noHold Integrates Instant Support With CRM
NoHold has integrated noHold Instant Support with HelpDesk Expert for Customer Service, Applied Innovation Management's (AIM) enterprise-level CRM software. The integration is already helping call center agents boost productivity by allowing them to train faster and solve problems while reducing the cost of support.

Nortel Launches MarketForce
Nortel Networks launched MarketForce, a global co-marketing and business-planning program designed to address new revenue opportunities for service providers by helping them deliver solutions to enterprises. Nortel Networks MarketForce takes a customer-centric approach, helping service providers market and sell to enterprise customers through multifaceted and integrated campaigns.

Witness Reports Results
Witness Systems announced revenue of $17.1 million for the quarter ended December 31, 2001. The results marked a 21 percent increase over the $14.1 million reported for the same quarter last year, and a 12 percent increase over the prior quarter. more »

Aprimo Joins ANA And Microsoft In Seminar
To help marketers overcome the greatest challenges they face today-generating positive returns, consistent growth and optimum business performance-the Association of National Advertisers (ANA) and Microsoft Corporation have developed the Marketing ROI - Technology Series. This seminar series aims to provide attendees valuable insight from today's marketing leaders on how technology can be leveraged to improve marketing, build brands and develop process improvements to generate improved returns on marketing investments. more »

ViryaNet To Demonstrate eRepair
ViryaNet announced that it will conduct an online seminar to demonstrate its eRepair product. ViryaNet eRepair is a Web-based repair management system that automates an organization's depot repair processes, from initiating the return materials authorization (RMA) process, through receiving the product or part, inspecting and repairing it, performing quality checks, billing for the work, and shipping it back to the customer.

SSPA Announces WebStar Service Awards Winners
The Service & Support Professionals Association (SSPA) announced that five companies, which deliver online web site services, were awarded the WebStar Service Awards at the annual SSPA San Diego Summit, where professionals and industry experts of the Information Technology (IT) world met to discuss support services operational issues. The annual WebStar Service Awards are presented to recognize SSPA Member Support Centers that excel and provide superior customer service to their online customers. more »

ServiceWare Appoints Director Of International Sales
ServiceWare announced the appointment of Gerry McDonald as the company's director of international sales. Mr. McDonald will be responsible for the direct and indirect sales and distribution of ServiceWare's knowledge management solutions internationally. more »

E.piphany Names VP
E.piphany announced that it has promoted Karen Richardson to the position of EVP, Worldwide Operations. In addition to running worldwide sales, Ms. Richardson will manage the company's service and training operations. more »

Product Of The Year Award For IEX
IEX announced that TotalView Workforce Management won Product of the Year 2001 from Customer Interaction Solutions magazine for the third consecutive year.Product of the Year winners were selected by the editors of Customer Interaction Solutions and represent products that enhance both the overall customer experience and the return on investment (ROI) for the companies that use them. more »

Eyretel Wins Award
Eyretel announced that its MediaStoreIP has been named Product of the Year for 2001 by Customer Interaction Solutions a TMC publication. The editorial staff wrote in the January 2002 issue that Product of the Year Awards recognize products "that have demonstrated the creme de la creme of technological advancements and applications refinements." more »

• Dominion Telecom Deploying Amdocs ClarifyCRM
  
• Investment Bank Selects Interface Software
  
• J.D. Edwards Improving Bottom Line
  
• Prudential Select Brokerage Standardizes On Oncontact
  
• Kamoon And Tacit Partner
  
• Merchants Bank Selects Proscape
  
• Vignette Powers Basell