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TeamLeader 2002 Offers Relief For Busy Teams
KeyLogic Systems unveiled TeamLeader 2002, the latest release of its team automation system designed to help people work together more effectively. TeamLeader 2002 offers relief to organizations that want to automate teamwork functions without investing heavily in workflow customization or business process reengineering.

Comverse Infosys Changes Name To Verint Systems
Comverse Infosys announced that it has changed its name to Verint Systems Inc. Verint software generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks.

Apex IT Launches PeopleSoft 8 CRM At IMI BEVCORe
Apex IT announced the launch of the newly released PeopleSoft 8 CRM suite of applications at IMI BEVCORe Solutions, an online organization dedicated to optimizing the supply chain management of beverage dispensing equipment parts and spares. BEVCORe determined that a successful implementation of PeopleSoft 8 would deliver the most integrated and comprehensive solution for extending business processes to its customers through online features such as ordering, billing, tracking, customer labeling and inventory control procedures. Apex IT provided CRM consulting and integration expertise to deliver the deployment of the software on time and under budget. more »

Baptist Memorial Health Care Deploys Magic
Magic Solutions announced that Baptist Memorial Health Care has implemented 100 seats of Magic Total Service Desk to deliver Information Systems support to the organization's 3,000 regional employees. Magic Solutions' browser-based service desk solution has automated and accelerated problem resolution for Baptist Information Systems' help desk, which receives an average of 3,200 IT-related customer calls each month. more »

KANA With Jabber Instant Messaging
KANA announced it has licensed the Jabber Communications Platform from Jabber. The Jabber solution provides an international environment for KANA's developers to speed enhancements and production of its KANA iCARE suite and enables KANA's customers, partners and employees to contribute to the development process.

Firepond Selected By Arvato
Firepond announced that Form Facility Group (FFG), a Netherlands-based subsidiary of Bertelsmann Arvato, has chosen Firepond's eService Performer Suite to process incoming customer emails from its contact centers. The first project will focus on managing email from FFG's Dutch and international customers, with an expected initial volume of 20,000 emails per month.

E-Z Data And MarketSoft Partner
MarketSoft and E-Z Data have joined forces to capture sales leads for financial services companies, route them to the right agents/advisors, track and manage them through closure and continuously measure marketing effectiveness. MarketSoft and E-Z Datawill provide these new capabilities by integrating E-Z Data's Enterprise CRM Platform (ECP) with DemandMore Leads, MarketSoft's lead management system.

STN ATLAS And Israeli Port And Railway Authority Select NICE
NICE announced that STN ATLAS and the Israeli Port and Railway Authority have selected NiceFix direction finding sensors for vessel traffic control at four locations in two Israeli ports. This system will provide the Port Authority with more efficient traffic flows and increased safety and security.

MultiCare Selects BroadVision
BroadVision announced that MultiCare Health System has standardized on BroadVision's suite of self-service applications -- including BroadVision InfoExchange Portal and BroadVision One-To-One Publishing -- to power a variety of e-health care initiatives designed to improve patient care and access, and to streamline internal operational processes.

Aprimo Completes 2001 With Revenue Growth
Aprimo announced that it ended its 2001 fiscal year on December 31st with a year-over-year growth rate of 65 percent. The company also announced that its fourth quarter revenues grew 78 percent compared to the same quarter in the prior year, as Aprimo added several new customers, including J.D. Edwards and Practising Law Institute, and received expansion orders from current customers Ford Motor Company, Merrill Lynch, and Delta Faucet, among others. more »

Federated Implements HNC
HNC Software announced the implementation of HNC Falcon Fraud Manager for Credit Card Issuers to mitigate fraud on Federated's 1 million-plus Visa cards. Falcon is a neural network-based software system that examines transaction, cardholder and merchant data to detect a wide range of payment card fraud.

• US Social Security Administration Selects BackWeb
  
• Countrywide Enhances Technology With Siebel 7
  
• Salesnet And Research In Motion Team Up
  
• Call Center Benchmarking in NC
  
• sunrise Selects Nortel
  
• TSANet Elects New Officers
  
• Survey Predicts Online Buying Trends For 2002